Adelia Cummings

I am a motivated and customer-oriented professional with 1–3 years of experience in customer service. I pride myself on my excellent communication skills and my ability to think critically, which allows me to solve customer issues efficiently while maintaining high satisfaction ratings.

In my recent role as a Secretary/Loan Officer at DTY $NAP LOAN$, I assisted customers with loan applications and inquiries, providing clear information on loan terms and repayment options. My experience as a Banking Associate at Sutherland Global further honed my skills in managing customer accounts and resolving billing concerns, where I consistently delivered outstanding support to international clients.

At Alorica, I handled high-volume customer inquiries with a focus on first-call resolution and assisted in training new team members. My dedication to achieving top performance metrics has been recognized, and I am eager to bring my proactive approach and leadership qualities to a new role.