Adegun Bosede Bidemi

I'm currently supporting MTN subscribers through Ison Xperience in Ibadan, resolving data, airtime, network, and account-related enquiries while maintaining accurate CRM records.

I handle high volumes of inbound customer interactions, educate customers on products and self-service options, and escalate complex complaints to the appropriate teams. I work closely with colleagues to improve service delivery and customer experience.

At Donrich Academy, I prepared and delivered lectures, tutorials, and practical sessions, alongside conducting research and contributing to knowledge in my field.

My background in Science Laboratory Technology, Health Assistance, customer service, and virtual assistance supports my commitment to communication, student development, problem-solving, and inclusive service.