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Adeel Ahmad

@adeelahmad2

Customer Service Officer and banking professional focused on problem-solving, customer satisfaction, and business growth.

Pakistan
Message

What I'm looking for

I’m looking for a banking role where I can deliver excellent customer service, handle inquiries and complaints confidently, and use problem-solving to improve satisfaction. I want opportunities to keep growing through teamwork and smart process execution.

I’m a hard-working, driven banking professional who isn’t afraid to face a challenge. I’m honest and fair in everything I do, and I focus on consistent results through clear communication and teamwork.

As a Business Development Officer at BankAlfalah, I drove growth and expansion by using strategic partnerships, market research, and market analysis to identify new business opportunities. I developed and maintained relationships with clients and key stakeholders, collaborating across teams to shape new business strategies.

Earlier, I built strong customer service and financial accuracy as a Cashier at Habib Bank Limited for six years. I processed transactions, maintained a balanced cash drawer, trained new cashiers, and was promoted to Head Cashier after 2 years, with recognition for excellent customer service by management.

Now, as a Customer Service Officer at BankIslami, I handle customer inquiries, complaints, and requests while providing product knowledge and resolving issues efficiently. I also support transactions and account maintenance, maintaining high levels of customer satisfaction through problem-solving and reliable service.

Experience

Work history, roles, and key accomplishments

Habib Bank Limited logoHL

Cashier

Habib Bank Limited

Jan 2016 - Jan 2022 (6 years)

Processed transactions accurately and maintained a balanced cash drawer while delivering strong customer service over six years. Trained new cashiers on bank procedures and was promoted to Head Cashier after 2 years.

Bank Alfalah logoBA

Business Development Officer

Bank Alfalah

Oct 2014 - Jun 2015 (8 months)

Conducted market research to identify potential partnership opportunities and supported business growth through strategic relationships with key stakeholders. Developed and maintained client and partner relationships while collaborating on new business strategies.

Education

Degrees, certifications, and relevant coursework

University of the Punjab logoUP

University of the Punjab

Bachelor of Commerce (B.Com), Accounting and Finance

2012 - 2014

Completed B.Com at the University of the Punjab (2012–2014) with a focus on accounting and finance.

FK

FDC Kamra

FSc, Higher Secondary (FSc)

2010 - 2012

Completed FSc at FDC Kamra in Attock, Pakistan (2010–2012).

GF

GBHS Formulli

Matriculation, General Education

2008 - 2010

Completed Matriculation at GBHS Formulli in Attock, Pakistan (2008–2010).

Tech stack

Software and tools used professionally

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