Adeel Ahmad
@adeelahmad2
Customer Service Officer and banking professional focused on problem-solving, customer satisfaction, and business growth.
What I'm looking for
I’m a hard-working, driven banking professional who isn’t afraid to face a challenge. I’m honest and fair in everything I do, and I focus on consistent results through clear communication and teamwork.
As a Business Development Officer at BankAlfalah, I drove growth and expansion by using strategic partnerships, market research, and market analysis to identify new business opportunities. I developed and maintained relationships with clients and key stakeholders, collaborating across teams to shape new business strategies.
Earlier, I built strong customer service and financial accuracy as a Cashier at Habib Bank Limited for six years. I processed transactions, maintained a balanced cash drawer, trained new cashiers, and was promoted to Head Cashier after 2 years, with recognition for excellent customer service by management.
Now, as a Customer Service Officer at BankIslami, I handle customer inquiries, complaints, and requests while providing product knowledge and resolving issues efficiently. I also support transactions and account maintenance, maintaining high levels of customer satisfaction through problem-solving and reliable service.
Experience
Work history, roles, and key accomplishments
Customer Service Officer
BankIslami
Jan 2023 - Present (3 years 4 months)
Managed customer inquiries and complaints, providing product knowledge and efficient solutions to ensure high customer satisfaction. Supported transactions and account maintenance while maintaining strong communication and problem-solving standards.
Cashier
Habib Bank Limited
Jan 2016 - Jan 2022 (6 years)
Processed transactions accurately and maintained a balanced cash drawer while delivering strong customer service over six years. Trained new cashiers on bank procedures and was promoted to Head Cashier after 2 years.
Business Development Officer
Bank Alfalah
Oct 2014 - Jun 2015 (8 months)
Conducted market research to identify potential partnership opportunities and supported business growth through strategic relationships with key stakeholders. Developed and maintained client and partner relationships while collaborating on new business strategies.
Education
Degrees, certifications, and relevant coursework
University of the Punjab
Bachelor of Commerce (B.Com), Accounting and Finance
2012 - 2014
Completed B.Com at the University of the Punjab (2012–2014) with a focus on accounting and finance.
FDC Kamra
FSc, Higher Secondary (FSc)
2010 - 2012
Completed FSc at FDC Kamra in Attock, Pakistan (2010–2012).
GBHS Formulli
Matriculation, General Education
2008 - 2010
Completed Matriculation at GBHS Formulli in Attock, Pakistan (2008–2010).
Availability
Location
Authorized to work in
Job categories
Skills
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