NUNwosu Jeremy Uchechukwu
@nwosujeremyuchechukw
Detail-oriented IT Support Specialist with a focus on customer success.
NigeriaWhat I'm looking for
I am an IT Support and Customer Success Specialist with over 3 years of experience in technical support, customer service, and onboarding. My expertise lies in project management, time management, and problem-solving, which I leverage to drive seamless client experiences. I am skilled in utilizing cloud-based tools and CRM systems to ensure smooth customer onboarding and satisfaction.
Throughout my career, I have demonstrated strong communication skills, often reporting to executives and collaborating with cross-functional teams to improve processes and enhance customer engagement. My recent project at Roadway Rescue, where I led a system optimization initiative, resulted in a 20% improvement in operational efficiency, showcasing my ability to identify inefficiencies and implement effective solutions.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Roadway Rescue
Jan 2024 - Jan 2025 (1 year)
Assisted with VoIP system deployment and configuration, providing technical support to end-users. Analyzed system issues, provided solutions, and improved internal workflows.
Customer Service Specialist
SRR Group
Oct 2022 - Jan 2023 (3 months)
Managed high volumes of client inquiries and scheduled appointments efficiently. Built strong customer relationships, ensuring repeat business and high retention.
Junior Supervisor
UBA Group
Dec 2018 - Oct 2022 (3 years 10 months)
Handled customer transactions, complaints, and service improvements. Produced clear reports on financial trends and customer interactions for management.
IT Support
Bizlink Int'l Ltd
Jan 2016 - Nov 2018 (2 years 10 months)
Set up and configured desktop computers, peripherals, and accounts, assigning security levels. Troubleshot and diagnosed problems, implementing corrective action procedures.
Education
Degrees, certifications, and relevant coursework
RUCST Ghana
BEng, Telecommunications
Studied Telecommunications at RUCST Ghana from September 2010 to June 2015. Gained foundational knowledge in telecommunications engineering.
MSBM UK (UAE Campus)
Certificate, Critical Thinking for Self-Development
Completed a program in Critical Thinking for Self-Development in 2021. This course enhanced problem-solving and analytical skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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