Addys Mota
@addysmota
I resolve IT incidents and support reliable systems for end users.
Dominican RepublicWhat I'm looking for
I'm currently providing L1/L2 IT support at Muebles Del Este, resolving hardware, software, IP phone, and network issues through AceProject ticketing.
I support system administration, network management, and end-user training, with experience using Microsoft 365, Windows Server, Active Directory, virtual machines, remote assistance, and GLPI. My focus is resolving incidents quickly and improving service continuity.
Previously, I worked at Banco Popular Dominicano as a bank teller officer, supervising tellers and updating customer information in the bank's database.
My earlier experience as a store manager and salesman at Altice Dominicana strengthened my customer service, team supervision, complaint resolution, and order-processing skills.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Muebles Del Este
Jan 2024 - Present (2 years 8 months)
Provided L1/L2 support for hardware, software, IP phones, and network issues using AceProject ticketing. Supported system administration, network management, and user training for end users.
Education
Degrees, certifications, and relevant coursework
Universidad Dominicana O&M
IT Systems Engineering
2018 -
Pursued IT Systems Engineering studies at Universidad Dominicana O&M in La Romana, Dominican Republic.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Salary expectations
Job categories
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