Francisco javier De leon
@franciscojavierdeleo
I support IT infrastructure, networks, and end users while resolving technical issues quickly.
Dominican RepublicWhat I'm looking for
I support end users, internal networks, and IT infrastructure, with hands-on experience resolving hardware, software, and connectivity issues.
At Saint Claire, I installed, configured, and monitored internal networks while providing technical support for users and work teams. I also handled Windows server and Group Policy configuration, hardware maintenance, and connectivity diagnostics.
My experience at Advensus and Primetel strengthened my remote troubleshooting, billing, customer service, and bilingual support capabilities across internet, satellite television, mobile, and number-portability services.
Alongside my IT background, I work in renewable-energy telemarketing at Smart Energy, managing customers, following up on opportunities, and closing sales. I communicate fluently in Spanish and advanced English, and I'm comfortable working under pressure to maintain operational continuity.
Experience
Work history, roles, and key accomplishments
Agente Senior de Ventas
Smart Energy
Conducted telemarketing of renewable energy services, managed customer relationships and follow-up, and met sales targets while closing sales.
Technical Support and Billing Specialist
Advensus
Handled technical issues related to internet and satellite television, provided remote troubleshooting and technical support, managed billing and request registration, and focused on effective customer service.
Infrastructure Installation Coordinator
Saint Claire
Provided technical support to end users and work teams, installed and configured internal networks, diagnosed and resolved connectivity issues, and administered Windows servers and GPOs.
Bilingual Customer Service Agent
Primetel
Provided technical support in number portability processes, resolved mobile phone and internet issues, managed payments, and delivered customer service in Spanish and English following established procedures.
Education
Degrees, certifications, and relevant coursework
Universidad Dominicana Organización y Método
Bachelor of Science, Systems and Computer Engineering
Pursued a degree in Systems and Computer Engineering.
Liceo Vespertino Profesora Daniela Castillo
High School Diploma, General Studies
Completed high school education.
Tech stack
Software and tools used professionally
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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