Adam Satiev
@adamsatiev
Customer Support Agent who resolved a VPN outage end to end and supports users with clear troubleshooting and escalation.
ItalyWhat I'm looking for
For my personal VPN service, I supported up to 12 users with setup, troubleshooting, and configuration updates. When the service had a full outage, I asked targeted questions, checked usage metrics, shipped a fix, and sent new configs to everyone.
At Radisson Collection Hotel, Palazzo Nani Venice, I served international guests and handled issues such as wrong or late orders and special requests. I’ve also worked in B2B sales and built an AI-assisted public-tender parser to flag likely buyers.
Experience
Work history, roles, and key accomplishments
Freelance Videographer & Editor
Self Employed
Jan 2025 - Present (1 year 10 months)
Created videos for a yoga creator, 4 Reels for a restaurant, and event coverage for a student community. Increased average views by about 40% on shoots.
User Support for VPN Service
Personal Project
Feb 2026 - Jul 2026 (5 months)
Provided user support for a VPN service, including setup help, troubleshooting, and config updates. Handled a full outage end to end by asking targeted questions, checking metrics, and shipping a fix.
Sales & Business Development Intern
Konglomerat LLC
Feb 2026 - May 2026 (3 months)
Prospected construction companies across the Leningrad region and built an AI-assisted parser of public tenders to flag likely buyers. Kept lead records in the ADempiere ERP.
Waiter & Room Service
Radisson Collection Hotel, Palazzo Nani Venice
Dec 2025 - Feb 2026 (2 months)
Served international guests in English, Russian and Italian in a busy 5-star hotel restaurant and room service. Handled guest issues on the spot and passed kitchen and service problems to the right colleague.
Education
Degrees, certifications, and relevant coursework
Ca' Foscari University of Venice
BSc, Computer Science
2025 -
Pursuing a BSc in Computer Science with a focus on Data Science, taught in English, expected to complete in 2028.
Ca' Foscari University of Venice
BSc, Business Administration
2021 - 2026
Completed a BSc in Business Administration, taught in English, from 2021 to 2026.
Availability
Location
ItalyAuthorized to work in
Salary expectations
Social media
Job categories
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