Open to opportunities

Adam Najmi

@adamnajmi

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Customer-focused GIS hydrologist blending geoscience research with frontline customer support experience.

Morocco

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What I'm looking for

I am looking for roles applying GIS and hydrology to natural-hazard and water-resource challenges, with collaborative teams and opportunities for research impact.

I am a GIS-focused hydrologist and Ph.D. student with practical experience in remote sensing, hydrological modelling and natural risk mapping. I combine field-based geological skills with quantitative analysis to evaluate drought and flood hazards.

My career spans scientific research roles and several customer service positions where I developed clear communication, problem-solving and CRM proficiency. I have published evaluations of precipitation products and groundwater vulnerability analyses relevant to semi-arid Moroccan watersheds.

Technically, I am proficient with ArcGIS, QGIS, remote sensing workflows, MATLAB and basic Python scripting, and I have experience with CRM and contact-center platforms such as Zendesk, HubSpot and Salesforce. I apply these tools to both research and operational support contexts.

I seek roles where I can apply geospatial science to natural-hazard assessment and water resources while contributing strong stakeholder communication and customer-facing support when needed.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

EverHelp

Aug 2025 - Present (5 months)

Provide customer support and improve user experience through multi-channel assistance, handling inquiries and resolving issues to maintain high satisfaction levels.

Customer Support Zendesk CRM Communication Problem Solving Multichannel Support Microsoft Office

Customer Service Representative

Callnovo

Mar 2024 - Aug 2025 (1 year 5 months)

Handled inbound/outbound customer inquiries and issue resolution, contributing to operational KPIs and maintaining service quality during tenure.

Customer Service CRM Microsoft Office Communication Zendesk Problem Solving

Customer Service Representative

GovAssist

May 2023 - Jan 2024 (8 months)

Managed citizen support requests and processed service-related inquiries, improving response times and accuracy of service delivery.

Customer Service CRM Data Entry Communication Microsoft Office Problem Solving

Gaming Support Agent

5CA

Nov 2021 - Apr 2023 (1 year 5 months)

Provided player support for gaming products, troubleshooting issues and escalating technical problems to improve player retention and satisfaction.

Gaming Support Customer Service CRM Troubleshooting Communication Zendesk Multilingual Support

Scientific Research Intern

Université Mohammed VI Polytechnique

May 2022 - Nov 2022 (6 months)

Conducted research on drought hazard evaluation using remote sensing and GIS, contributing to data analysis and simulation for academic study.

Remote Sensing GIS Data Analysis Matlab Research ArcGIS QGIS

Hydrologist & GIS Specialist

Resing

Jan 2019 - Jul 2019 (6 months)

Performed drought and flood risk assessment and mapped hazard zones in the Marrakech-Safi region as part of the ARIMA project.

hydrology GIS Remote Sensing Flood Risks ArcGIS QGIS Mapping

Hydrologist

Tensift Watershed Agency

Feb 2018 - Jul 2018 (5 months)

Developed conceptual hydrological models (HEC-HMS and Rural Engineering) for the Ghdat and Zat watersheds to support water resources analysis.

GIS Data Analysis Remote Sensing

Overnight Customer Care Manager

Riad Helen

Mar 2017 - Jun 2018 (1 year 3 months)

Managed overnight customer care operations, coordinated guest services and resolved after-hours issues to ensure guest satisfaction.

Customer Care Team Coordination Problem Solving Communication

Customer Service Representative

Phone Online

Jan 2015 - Sep 2015 (8 months)

Handled customer inquiries and provided front-line support, maintaining service quality and resolving issues efficiently.

Customer Service Communication CRM Microsoft Office

Education

Degrees, certifications, and relevant coursework

Semalia Marrakech Sciences College (FSSM)

PhD, Remote Sensing and GIS / Hydrology

2019 -

Activities and societies: Research projects on drought assessment, remote sensing, GIS-based hydrological simulation, and related publications.

PhD research on evaluation and simulation by remote sensing and GIS of drought hazard due to climate change in the Tensift watershed.

Semalia Marrakech Sciences College (FSSM)

Master's Degree, Georisks, Geomatics and Geo-environments

2016 - 2018

Activities and societies: Courses and practical work in remote sensing, GIS, hydrology, natural hazards management, sedimentology and geotech laboratory techniques.

Master's program focused on georisks, geomatics, geomaterials and geo-environments with coursework and practical training in remote sensing, GIS and hydrology.