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Adam Manwarren

@adammanwarren

Founder of Fenrir, a Texas business filing service, developing LLC and corporation filings and Texas Comptroller report services.

United States

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I founded Fenrir (DAG Online Enterprises LLC), a Texas business filing service currently in pre-launch. I developed offerings for LLC and corporation formations, amendments, other change filings, and Texas Comptroller Public Information Reports, drawing on my prior experience at the Texas Secretary of State.

At the Office of the Texas Secretary of State, I supported daily operations and performance metrics, provided requirements input for the agency modernization project, and assisted Amazon Web Services (AWS) with a new contact center environment. I also handled public information requests and trained and coached department staff.

As Owner and Publisher at DAG Online Enterprises LLC, I operated an independent publishing company through Amazon KDP and ACX. I released multiple titles, with the lead title selling 235 copies and receiving a 4.9-star Amazon rating.

At NEXT Insurance, I assessed small business risks and recommended coverage, then quoted and bound policies and processed changes and renewals. Earlier, at Blizzard Entertainment, I provided technical support, contributed to a troubleshooting knowledge base, and completed QA and bug testing for games including World of Warcraft and Overwatch.

Experience

Work history, roles, and key accomplishments

Current

Founder

Current

Fenrir (DAG Online Enterprises LLC)

Jan 2026 - Present (9 months)

Founded a Texas business filing service, currently in pre-launch. Developed service offerings for LLC and corporation formations, amendments, and Texas Comptroller Public Information Reports.

Business Formation Corporate filings Corporate Amendments Secretary Of State Filings Texas Comptroller Public Information Reports Regulatory Compliance Document Review

Owner and Publisher

DAG Online Enterprises LLC

Feb 2025 - Jan 2026 (11 months)

Operated an independent publishing company, handling production, marketing, and distribution through Amazon KDP and ACX. Released multiple titles, with the lead title selling 235 copies and holding a 4.9-star Amazon rating.

Amazon KDP ACX Canva Amazon Ads Facebook Ads Instagram Digital Marketing Contractor Management

Insurance Agent

NEXT Insurance

Jul 2024 - Jan 2025 (6 months)

Assessed small business operations and risk exposure, recommended appropriate coverage, and explained differences between commercial insurance policies. Quoted and bound new policies by phone, chat, and email, and cross-sold additional coverage.

Commercial Insurance General Liability Workers’ Compensation Certificates of Insurance Policy Endorsements and Renewals Multi State Licensure Customer Service

Program Specialist I

Office of the Texas Secretary of State

Jan 2022 - Feb 2024 (2 years 1 month)

Supported the program supervisor with daily operations and department performance metrics. Partnered with the Deputy Secretary of State and executive staff to develop and implement a telework incentive program.

Regulatory Compliance Information Requests Training and coaching Onboarding User Acceptance Testing (UAT)Quality Assurance (QA) Testing Chatbot and Live Chat Implementation AWS Contact Center Deployment Knowledge Base Development Process Improvement

Customer Service Representative III

Office of the Texas Secretary of State

Feb 2021 - Jan 2022 (11 months)

Served as acting team lead in the program supervisor's absence. Helped build, train, and test the agency's virtual assistant and live chat platform.

Customer Service Technical Support Escalation Handling Training and coaching Chatbot and Live Chat Implementation Quality Assurance (QA) Testing

Video Repair Agent

Charter Communications

Aug 2020 - Nov 2020 (3 months)

Resolved video service issues on inbound calls in a high-volume contact center. Managed customer accounts, including bill payments and service upgrades.

Customer Service Technical Support Escalation Handling

Specialist Game Master

Blizzard Entertainment

Aug 2014 - Mar 2020 (5 years 7 months)

Provided high-volume technical support across multiple operating systems and platforms. Helped pilot a company-wide troubleshooting knowledge base and published articles used globally for World of Warcraft, Heroes of the Storm, Overwatch, and Diablo III.

Technical Support Knowledge Base Development Quality Assurance (QA) Testing GDPR Training and coaching