Open to opportunities

Adam Horst

@adamhorst

Message

I build trusted client relationships and grow high-value accounts through consultative, commercial solutions.

United States

Message

What I'm looking for

I’m looking for a client success or strategic account management role where I can build trusted customer partnerships, solve complex client needs, drive retention and growth, and collaborate across teams to deliver commercial outcomes.

At Salem Stones, I managed a ~$3M portfolio of the company’s highest-value accounts, serving as the primary relationship owner and coordinating internal teams and suppliers to deliver solutions.

I’ve built customer relationships across account management, event sales, and mortgage sales by uncovering needs, resolving complex issues, and translating customer requirements into actionable plans. At Lower.com Mortgage, I exceeded performance goals by 150% and helped improve email open rates by 15% and conversions by 10% through A/B testing.

I also bring experience in CRM pipeline management, retention, training, process improvement, customer engagement, and cross-functional execution.

Experience

Work history, roles, and key accomplishments

Key Account Manager

Salem Stones

Jun 2023 - Mar 2026 (2 years 9 months)

Managed a ~$3M portfolio of high-value customer accounts, serving as primary relationship owner and coordinating internal teams and suppliers to deliver solutions. Owned end-to-end resolution of complex customer needs and maintained high-volume client communication.