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Adalberton Junior

@adalbertonjunior

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Motivated professional passionate about technology and data analysis.

Portugal

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What I'm looking for

I am looking for a role that allows me to grow and innovate in data analysis, within a supportive team environment.

I am a motivated professional with a passion for technology and data analysis. Currently, I am training in SQL and Data Analysis, gaining skills through studies and practical projects. I am always seeking to expand my knowledge and tackle new challenges in the field of technological data analysis.

My experience includes working as a Customer Service Agent at Kaien Gaming, where I was the frontline of defense for customer issues and inquiries. I also worked as a Content Reviewer Associate at Accenture, analyzing and reviewing user profiles and content. I am eager to contribute to innovative projects and grow as a professional in an organization that values innovation and excellence.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Kaizen Gaming

Jan 2023 - Jan 2024 (1 year)

- Receiving customer questions, complaints, and comments via multiple channels
- Being the first line of defence and escalation, for all customer issues and inquiries
- Update customers data base

Data Analysis Customer Service Problem Solving Teamwork Communication Database Management Zendesk Jira Ariadne

Content Reviewer Associate

Accenture

Jun 2021 - Jan 2023 (1 year 7 months)

Analyzed and reviewed user profiles, videos, and text-based content. Responsible for escalating and resolving issues reported by users, ensuring quality and compliance.