Gamuniverse User

As a Data Analyst at Zendesk, I annotate customer support tickets, design procedural scenarios, and conduct quality assurance for AI performance. My role involves teamwork and adapting to diverse annotation projects, ensuring high-quality data for better business insights.

In my role as a Customer Support Specialist at Epic Games, I managed support queries through Zendesk, assisting users with complex issues. I trained new team members and conducted investigations to ensure account authenticity, enhancing my problem-solving and communication skills.

At Teleperformance, I provided support for UPS and Facebook, achieving high performance satisfaction ratings. My role involved handling multiple chats simultaneously, which improved my multitasking and debugging skills.

Concluded a professional course of cooking and pastry techniques. Took part in multiple diverse courses, such as cocktail making, administrative roles, waiter positions, professional hotel room cleaning.

Gained experience in data cleaning, analysis, and visualization with tools like SQL, R, and Tableau. Skilled in organizing and analyzing data to support data-driven business decisions. Proficient in creating dashboards and visualizations to effectively present insights.