Himalayas logo
AO
Open to opportunities

AFOMA RITA ELIAS OKONKWO

@afomaritaeliasokonkw

Experienced customer support and operations analyst focused on service efficiency.

Brazil
Message

What I'm looking for

I seek a customer-focused operations role where I optimize workflows, manage escalations, coach teams, and improve KPIs within a collaborative, data-driven environment.

I am an operations-focused customer support specialist who resolves complex cases and improves service delivery with speed and accuracy.

I have provided expert-level support for escalated issues, guided teams on complex cases, and monitored KPIs to improve response times and customer satisfaction, consistently meeting or exceeding performance metrics.

My hands-on experience includes supporting a leading gaming company via Zendesk chat and managing escalations through Jira, as well as using Back Office, Pandora, and Ariadne to streamline workflows and build strong customer relationships.

I am growing my analytical skills through the IBM Data Analyst Coursera program, hold a BA in History and International Studies, and seek roles where I can optimize processes, coach teams, and deliver measurable improvements in customer experience.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IC

IBM (Coursera)

Professional Certificate, Data Analysis

Enrolled in the IBM Data Analyst Professional Certificate on Coursera to develop data analysis and visualization skills.

CC

CVS Health (Coursera)

Professional Certificate, Customer Service

Completed the CVS Health Call Centre Customer Service Professional Certificate on Coursera in January 2024.

IC

Izoduwa Resource Center

Certificate, Customer Service & Relationship Management

Completed a Customer Service & Relationship Management Certificate at Izoduwa Resource Center.

Nnamdi Azikiwe University logoNU

Nnamdi Azikiwe University

Bachelor of Arts, History and International Studies

Completed a Bachelor of Arts in History and International Studies at Nnamdi Azikiwe University in 2012.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
AFOMA RITA ELIAS OKONKWO - Digital Relationship Specialist - Atento | Himalayas