Cecília Depentor User

Promoted from Quality Assurance Assistant to co-lead technical/regulatory responsibility for the pharmacy (human and veterinary compounding).
Took on greater ownership of purchasing and inventory planning, alongside broader pharmacist responsibilities
Reviewed and released compounding orders, ensuring accuracy and compliance.
Oversaw quality-control processes: labeling, packaging, traceability, an

Followed established protocols and completed technical training on compounding procedures.
Performed weighing and compounding of materials under quality-control standards.
Maintained organization and accuracy of inventory in the storage area.
Began taking on responsibility for weekly purchasing lists.

Managed customer relationships end-to-end via WhatsApp, phone, and in-person — from first contact through closing the sale.
Achieved R$5,000 in finished-product sales in a single month.
Entered data into the internal system to process compounding orders.
Reviewed documentation and checked incoming materials against specifications.
Supported quality-control checks requiring close attention to detai

Provided customer service in person, by phone, and via WhatsApp.
Used CRM tools to manage exclusive customer promotions and support retention.
Trained in structured customer-service protocols focused on customer engagement and retention.
Cross-checked documentation for accuracy before processing.
Completed data-privacy compliance training (LGPD, Brazil's data protection law).
Handled online order

Supported a corporate team with material review, scheduling, and coordination with external partners.
Processed purchase orders and administrative operations using SAP.
Helped organize and execute a large-scale professional event.
Reviewed written materials for accuracy before external distribution.
Translated materials and PowerPoint presentations from English to Portuguese.