At LENDING CLUB USA, I explained loan products, repayment options, and policies, and guided customers through applications by clarifying eligibility requirements and verifying information.
At MONIEPOINT, I investigated transaction failures using payment logs and coordinated with technical and operations teams. I also supported agents and merchants with POS issues, network disruptions, and settlement delays.
At WINSELTECH, I managed customer records, followed up on pending cases, and recommended products or upgrades that matched customer needs. I hold a Bachelor of Science in Social Work from the University of Benin, Nigeria, and have completed training in customer support and data analysis and visualization.
