Achour aymen Hacene
@achouraymenhacene
Technical Customer Specialist at HostPapa Inc resolving hosting, DNS, and website incidents across cPanel and WordPress environments.
AlgeriaWhat I'm looking for
At HostPapa Inc, I provide multilingual technical support across shared hosting, VPS, WordPress, email, domains, and reseller hosting. I troubleshoot issues involving DNS, SSL certificates, PHP, MySQL, email, and website availability.
I also provide cPanel and WHM support, migrate websites between providers and servers, and help customers address malware and website security concerns. When incidents need deeper investigation, I collaborate with L2/L3 teams and system administrators.
Previously, at Hostinger International, I handled 40–60 daily technical interactions and served as a Shift Subject Matter Expert. I supported complex cases, assisted with onboarding new agents, and worked with engineering, development, and operations teams on escalations.
Experience
Work history, roles, and key accomplishments
Delivers multilingual technical support to international customers in shared hosting, VPS, WordPress, email, domain, and reseller hosting environments. Diagnoses and resolves issues related to DNS, SSL, FTP/SFTP, SSH, PHP, MySQL, email deliverability, and website availability.
Delivered multilingual technical support to a global customer base across hosting, website management, domains, DNS, email services, and VPS environments. Managed 40-60 daily technical interactions and served as Shift Subject Matter Expert, mentoring new agents and collaborating with engineering teams.
Education
Degrees, certifications, and relevant coursework
University of Telecommunications and Digital Technologies
State Engineering Degree, Telecommunications and Digital Technologies
2016 - 2022
Pursued a State Engineering Degree in Telecommunications and Digital Technologies from 2016 to 2022.
Availability
Location
AlgeriaAuthorized to work in
Salary expectations
Job categories
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