abubakarr seisay

I've coordinated executive operations and business support for 100+ client accounts at BM Konami SL Ltd, keeping calendars, stakeholder communications, approvals, documentation, and follow-up actions on track.

I improved client retention by 30% through organized issue tracking, escalation, responsive communication, and consistent follow-through. I also maintained Excel trackers, decision logs, service agreements, SharePoint records, and reporting materials for management decision-making.

At Karis Disability Services, I manage scheduling for 24 clients across three residential group homes with zero scheduling conflicts. I coordinate timely communication among clients, families, healthcare professionals, and internal teams while maintaining confidential records and urgent follow-up.

Through a Carleton University and Storm Internet process-improvement project, I organized stakeholder input, workflow data, findings, and implementation recommendations. I improved truck-roll performance by over 15% for a 200+ client base through better one-time fixes and technician matching.