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Gretchen Otero

@gretchenotero

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I build executive operating systems that improve leadership responsiveness, coordination, and accountability.

Canada

Message

What I'm looking for

I'm looking to partner closely with senior leaders in a fast-moving organization where I can strengthen executive operations, improve coordination, and build scalable systems for clear decisions and accountable follow-through.

At Explore Edmonton Corporation, I redesigned leadership workflows and communication processes to improve executive response efficiency by 85% and reduce operational redundancy by 80%. I coordinated decision-ready meetings and priorities across five executive portfolios, supporting more than 30 high-priority engagements each month.

I've supported senior leaders across the Government of Alberta and Hogan Builders, managing executive calendars, travel, briefings, confidential records, stakeholder relationships, and cross-functional follow-through. I bring practical judgment, discretion, and scalable processes to fast-moving executive environments.

Experience

Work history, roles, and key accomplishments

Business Advisor, Strategic Operations & Executive Leadership Partner

Explore Edmonton Corporation

Dec 2024 - Apr 2026 (1 year 4 months)

Improved executive response efficiency by 85% and reduced operational redundancy by 80% through workflow redesign and centralized coordination. Directed leadership meetings and partnered with Executive Directors across 5 portfolios.

Workflow Redesign Process Improvement Action Tracking SOPs Stakeholder Management Microsoft 365 Asana SharePoint

Authorization & Benefits Clerk — Ministry of Health

Government of Alberta

Mar 2019 - Oct 2021 (2 years 7 months)

Resolved complex authorization and eligibility cases by exercising independent judgment, processing 40+ inquiries monthly while safeguarding confidential program information.

Case Management Eligibility Independent Judgment

Executive Assistant & Operations Coordinator to the CEO

Hogan Builders Inc.

Mar 2013 - Mar 2018 (5 years)

Coordinated daily operations supporting approximately 250 employees, serving as primary liaison among the CEO, leadership, contractors, and external stakeholders. Owned executive scheduling, travel, expense reporting, and confidential correspondence.

Executive Support Operations Coordination Travel Coordination Expense Reporting Stakeholder Management