Abubakar Muhammad
@abubakarmuhammad1
I am a senior call center professional specializing in telesales and customer complaint resolution.
EgyptWhat I'm looking for
I am a senior call center professional who holds a BSc in Physics and has built progressive experience across telesales, customer service and classroom teaching. I have worked in opening, closing and support roles in international contact centers.
As a senior representative I handled complaints for a UK travel company and served as a closer for a California-based telesales firm, gaining strong complaint resolution and sales-closing experience.
I bring clear communication, persistence and adaptability to fast-paced customer-facing roles, and I seek opportunities to drive sales performance and improve customer experience.
Experience
Work history, roles, and key accomplishments
Telesales Agent
The Pretorian Guard
Jan 2024 - Jan 2025 (1 year)
Closed outbound telesales accounts for a California-based firm, consistently meeting sales targets and driving revenue.
Centro CDX Opener
Centro CDX
Jan 2023 - Jan 2024 (1 year)
Opened and qualified inbound and outbound customer interactions to support sales and appointment setting, maintaining accurate records and handoffs.
TESenior Call Center Representative
Teleperformance
Jan 2022 - Jan 2023 (1 year)
Handled escalated complaints for TUI UK as a senior representative, resolving complex issues and improving customer satisfaction across UK accounts.
TECall Center Representative
Teleperformance
Jan 2020 - Jan 2022 (2 years)
Executed telesales and customer support activities, achieving sales targets and resolving customer inquiries for the Cairo contact center.
Class Teacher
Key Science Academy
Jan 2018 - Jan 2019 (1 year)
Delivered science curriculum, prepared lesson plans, and assessed student progress to improve learning outcomes at Key Science Academy.
Education
Degrees, certifications, and relevant coursework
AUAbubakar Tafawa Balewa University
Bachelor of Science, Physics
2013 - 2017
Completed a Bachelor of Science in Physics at Abubakar Tafawa Balewa University from 2013 to 2017.
Asasul Islam Secondary School, Keffi
Senior Secondary School Certificate, Secondary Education
2006 - 2012
Obtained Senior Secondary School Certificate (WAEC) from Asasul Islam Secondary School, Keffi between 2006 and 2012.
Kogi State University Staff School
Primary School Certificate, Primary Education
1998 - 2006
Completed primary education and obtained Primary School Certificate at Kogi State University Staff School from 1998 to 2006.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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