AAAbubakar Abdulkarim
@abubakarabdulkarim
Seasoned Operations and Customer Service professional with extensive experience.
NigeriaWhat I'm looking for
I am a seasoned Operations and Customer Service professional with over 10 years of experience across banking, IT, and customer service sectors. My expertise lies in driving operational efficiency and managing high-performing teams. At DEB-ICT Solutions, I developed and enforced cybersecurity protocols, ensuring data integrity and compliance with industry standards.
Previously, as a Branch Service Manager at Access Bank, I directed branch operations and implemented customer service policies that enhanced customer satisfaction and operational efficiency. My leadership in training initiatives has consistently resulted in improved team performance and reduced turnover rates. I am passionate about fostering strong relationships with clients and ensuring exceptional service delivery.
Experience
Work history, roles, and key accomplishments
IT Infrastructure & Network Setup Team Lead
DEB-ICT Solutions Nig. Ltd
Jan 2022 - Present (3 years 4 months)
Led operations in IT infrastructure and network setup, developing cybersecurity protocols and enhancing team proficiency in service delivery. Collaborated with cross-functional teams to improve workflows, achieving a 25% increase in efficiency.
Branch Service Manager
Access Bank Plc
May 2019 - Jan 2022 (2 years 8 months)
Directed branch operations, implementing customer service policies and ensuring compliance with regulatory standards. Streamlined cash management processes, leading to a 10% increase in operational efficiency.
Customer Service Manager
Diamond Bank Plc
Jan 2012 - May 2019 (7 years 4 months)
Delivered exceptional customer service, achieving a 30% increase in customer satisfaction. Supervised the deployment of banking equipment and managed corporate accounts, contributing to a 20% growth in revenue.
Education
Degrees, certifications, and relevant coursework
Nigerian Defense Academy
Master of Science, Cyber Security
Completed a Master's degree in Cyber Security, focusing on protecting systems and networks from cyber threats and ensuring data integrity.
University of Abuja
Bachelor of Science, Mathematics
Earned a Bachelor's degree in Mathematics, providing a strong foundation in analytical and problem-solving skills applicable in various fields.
FGC, Kaduna
Senior School Certificate
Achieved a Senior School Certificate, demonstrating proficiency in various subjects and readiness for higher education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Interested in hiring Abubakar?
You can contact Abubakar and 90k+ other talented remote workers on Himalayas.
Message AbubakarFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
