Abrar Mohammed

I am a motivated and adaptable professional currently pursuing a Bachelor of Applied Science in Computer Science at Wayne State University. With experience in remote technical support, I have honed my skills in troubleshooting and customer communication, ensuring that I provide outstanding service to clients. My goal is to contribute to a fast-paced team that values technical expertise and empathy.

During my tenure as a Call Center Representative at Pitch Perfect Solutions, I successfully provided remote phone-based support, resolving inquiries and routing technical issues while maintaining professionalism under pressure. Additionally, my role as a Phone Interviewer for the Center for Urban Studies allowed me to practice empathy and confidentiality while managing sensitive conversations independently from home.

As a Student Assistant at Wayne State University, I delivered technical support to both students and faculty, resolving various issues related to campus systems and tools. This experience not only strengthened my multitasking abilities but also allowed me to document support issues, contributing to the improvement of our help desk knowledge base.