Looking for a job

Kevoo User

@abrahamtumpes

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Customer-focused call center agent and debt collector skilled in communication, loan inquiries, and problem solving.

Kenya

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What I'm looking for

I’m seeking an opportunity to contribute my customer service, call handling, and debt collection experience to support organizational growth. I want a role where I can deliver excellent service by resolving complaints quickly and maintaining accurate records.

I’m a motivated, customer-focused professional with experience in call center operations, debt collection, and hospitality service. I handle inbound and outbound customer calls, assist clients with inquiries about loans and services, resolve complaints, and maintain accurate records of customer interactions and repayment progress.

I take pride in clear communication, customer relationship management, and problem-solving to support smooth service delivery. I’m now looking for an opportunity to contribute my skills to organizational growth while delivering excellent customer service, and I’m ready to bring the same reliability I’ve used across customer support, loan follow-ups, and serving guests at Yetu Restaurant.

Experience

Work history, roles, and key accomplishments

Call Center Agent

Newark Frontiers

Sep 2025 - Mar 2026 (6 months)

Handled inbound and outbound customer calls, assisting clients with inquiries about loans and services. Resolved customer complaints, provided accurate information, and maintained records of customer interactions.

Customer Service Loan Inquiry Support Complaint Resolution Client Relationship Management Communication Records Management

Waiter

Yetu Restaurant

Mar 2025 - Nov 2025 (8 months)

Served food and beverages to customers professionally, taking orders and ensuring timely service. Assisted customers with inquiries politely and maintained cleanliness and organization of the dining area.

Food And Beverage Service Order Taking Customer Service Teamwork Problem Solving

Debt Collector

Agip Capital

Jan 2024 - Jan 2025 (1 year)

Followed up with clients on unpaid loans by contacting them through calls and messages to support loan repayment. Maintained records of repayment progress and assisted with recovering outstanding loans.

Debt Collection Customer Outreach Customer Relationship Management Customer Service Problem Solving