Open to opportunities

Abraham John

@abrahamjohn

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Executive Assistant and operations leader supporting senior teams across tech and education.

Kenya

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What I'm looking for

I am seeking a role providing high-impact executive and operations support in a fast-paced, collaborative environment where I can improve processes, lead coordination across teams, and contribute to digital and operational growth.

I am a highly reliable Executive Assistant and operations professional with 5+ years supporting senior leaders, managers, and cross-functional teams in fast-paced, high-growth environments. I anticipate executive needs, manage complex calendars, travel logistics, and sensitive communications with discretion and precision.

I lead operational and digital initiatives—implementing Trello workflows that reduced project turnaround by 25%, revamping websites on Wix Studio to improve UX and conversions, and resolving 50+ IT incidents with zero downtime. I have also acted as a technical authority on technology assessments for multiple clients and founded AJNetworks to deliver client-facing administrative and operational support.

I hold certifications including Certified Ethical Hacker and completed software engineering training, and I bring a proactive, documentation-focused ethos that ensures continuous operations, clear stakeholder communication, and measurable performance improvements.

Experience

Work history, roles, and key accomplishments

Current

Branch Manager

Current

Bada Global

Dec 2024 - Present (1 year 6 months)

Led cross-functional coordination across marketing, sales, and technology to drive sales growth in Kenya and Africa; revamped the main Wix Studio website to improve UX and conversions and implemented Trello workflows that reduced project turnaround by 25%.

Trello wix Digital Strategy Marketing Operations Stakeholder Management Conversion Optimization

Current

Digital Systems Executive

Current

Bada Group

Dec 2024 - Present (1 year 6 months)

Lead group-wide IT infrastructure coordination across six subsidiary brands, drove migration to Google Workspace, and designed workflows that reduced operational turnaround by 25%. Managed domain governance, hosting, integrations, and security policy implementation.

IT Architecture Google Workspace Identity & Access Management Security Policy Workflow Automation

Current

Executive & Administrative Support

Current

AJNetworks Kenya

Jan 2021 - Present (5 years 5 months)

Provided executive scheduling, client liaison, and operational oversight for senior clients and technical teams, maintaining cloud-based records and proactively resolving operational issues to ensure smooth engagements.

Executive Support Calendar Management Documentation Google Workspace Trello Operations Coordination Confidentiality

Current

Founder & Lead Systems Architect

Current

AJNetworks Kenya

Jan 2021 - Present (5 years 5 months)

Founded and scaled a consulting practice delivering secure infrastructure and enterprise systems modernization, implemented DevSecOps pipelines, and led governance-aligned deployments across client engagements.

Infrastructure Design DevSecOps Security Architecture Client Consulting Governance

Web Developer & Security Analyst

Crossroads Fellowship Ministries

May 2024 - Nov 2024 (6 months)

Designed secure payment infrastructure using Safaricom Lipa na M-Pesa API, implemented network monitoring and security controls, and mitigated 15+ vulnerabilities to ensure uptime and transaction integrity.

Payment Integration API Security Network Monitoring Web Development Payments Security M Pesa API

Developer & Project Lead

Will Be There

Feb 2024 - May 2024 (3 months)

Led a full-stack engineering team to deliver scalable web solutions using Django and React, managed agile sprints, and ensured production security and performance readiness.

Full Stack Django React Agile Management Performance Optimization Security Best Practices

Project Coordinator

Will Be There

Feb 2024 - May 2024 (3 months)

Coordinated cross-functional teams in a hackathon-style sprint, managing schedules, stand-ups, trackers and delivery milestones to validate prototypes and support production deployment.

Project Coordination Agile Scrum Documentation Cross Functional Team Management Deployment

IT Operations Support

SGS Kenya

Oct 2023 - Jan 2024 (3 months)

Collaborated on hardware and software troubleshooting, resolving 50+ incidents with zero downtime and maintaining structured incident records to support reporting and compliance.

IT Support Incident Management Troubleshooting Documentation Reporting & Compliance

Enterprise IT Specialist

SGSS Kenya

Oct 2023 - Jan 2024 (3 months)

Resolved 50+ enterprise IT incidents with zero downtime escalation, performed vulnerability assessments, and supported infrastructure deployment and system hardening to meet compliance and continuity standards.

Incident Response Vulnerability Assessment Network Analysis System Hardening Deployment SLA Management & Compliance

Systems Developer

Health-IT / Ministry of Health Kenya

Apr 2023 - Apr 2023 (0 months)

Contributed to architecture and built secure backend modules for a digital referral system, ensuring structured data flow and compliance with public-sector standards.

Backend Development Healthcare IT System Architecture & Compliance Django API Design

Customer Service & Operations

Pakawa Generals

Jan 2020 - Aug 2020 (7 months)

Supported daily operational coordination, customer communications, and inventory record-keeping to ensure timely issue resolution and accurate documentation under pressure.

Customer Service Operations Support Inventory Management Documentation Communication Record keeping