Emmanuel Onyango

Managed high-level calendar scheduling, travel coordination, and meeting logistics for founders and entrepreneurs across multiple time zones. Oversaw administrative workflows using tools like ClickUp, Asana, and Notion; tracked deliverables and maintained accountability through daily standups and weekly reporting.

Built partnerships with 15+ companies across 8 East African countries, expanding regional reach and increasing revenue by 10% through identifying sales opportunities and upselling IT solutions. Negotiated commercial terms, including training and extra services, with a 30% acceptance rate, and managed sales follow-up for 100+ customer accounts.

Installed and configured software and networks for 500+ users, cutting setup time by 12%, and managed emails, calendars, and appointments for 5+ faculty members. Maintained 10+ systems with 98% uptime, resolved 95% of service requests within 24 hours, and provided extra tech support, lowering external IT costs by 20%.

Assisted in monitoring security events using Google Chronicle, helping detect 100+ incidents monthly, and documented 15+ security breaches while assisting in incident response. Ran vulnerability scans on 100+ systems, flagged critical issues, and helped configure systems and apply updates, cutting patch time by 25%.

Studied Applied Computer Technology at the United States International University - Africa. Gained foundational knowledge and practical skills in various aspects of information technology.