Sushmita Singh
@sushmitasingh1
Insurance and Business Operations Analyst specializing in US life insurance claims and quality assurance.
IndiaWhat I'm looking for
I’m an Insurance and Business Operations Analyst with 8.5 years of experience in US Life Insurance operations, including claims adjudication and case installation. I focus on quality auditing and due diligence, handling large volumes of insurance data with strong analytical and problem-solving skills while maintaining high accuracy and meeting deadlines.
In my roles, I manage process compliance and service-level agreements, using tools like WGS Emulator and internal systems to support query management and operational reporting. I also coordinate with clients and internal teams via emails and calls, escalate process issues proactively to avoid delays, and support training and onboarding with daily reports, dashboards, and client presentation decks.
Experience
Work history, roles, and key accomplishments
BPD Associate (Case Installation)
Feb 2023 - May 2026 (3 years 3 months)
Handled US life insurance case installation processes for Life, Disability, and Absence products, ensuring SOP compliance and zero-error processing. Managed claims adjudication and query management using WGS Emulator, and produced operational reports and client presentation decks.
Supported US life insurance operational workflows, including reviewing cases, due diligence per SOPs, and ensuring service-level agreements. Performed quality reviews and audits, coordinated with clients and internal teams, and maintained operational reporting and documentation.
New Associate (Business Integrity)
Dec 2017 - Sep 2020 (2 years 9 months)
Business Integrity associate role at Accenture Solutions Pvt. Ltd. (Meta), supporting operational procedures and ensuring accuracy through audits and reporting.
Education
Degrees, certifications, and relevant coursework
Model College of Science and Commerce
Bachelor of Accounting and Finance, Accounting and Finance
2014 - 2017
Bachelor of Accounting and Finance at Model College of Science and Commerce (Mumbai University) from 2014 to 2017.
Model College of Science and Commerce
Higher Secondary Certificate, H.S.C (Std. XII)
2012 - 2014
Completed Higher Secondary Certificate (Std. XII) at Model College of Science and Commerce from 2012 to 2014.
Ideal English High School
Secondary School Certificate, S.S.C (Std. X)
2011 - 2012
Completed Secondary School Certificate (Std. X) at Ideal English High School from 2011 to 2012.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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