At Foundever, I currently coach and monitor 67 customer advisors across an international team serving Europe. I coordinate daily with more than 60 agents to keep information clear and teams aligned.
I created training materials and assessment quizzes using Power BI, Excel, and PowerPoint. I also track performance indicators and identify gaps.
Previously at Foundever, I handled customer requests as a Customer Care Specialist and provided technical assistance as a Technical Support Advisor.
As an English Teacher at a Private School, I taught high school students. I’ve also worked as a Freelance Data Analyst on data analysis projects for small businesses.
