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Abimbola Adeniran

@abimbolaadeniran

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Detail-oriented professional with expertise in HR and customer service.

Nigeria

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What I'm looking for

I am looking for a role that values collaboration and creativity, offering opportunities for professional growth.

I am a resourceful and detail-oriented professional with a BSc in Human Resource Management. My experience spans customer service, content creation, and script writing, where I have honed my skills in handling HR processes and ensuring customer satisfaction. I thrive in remote environments, effectively managing tasks while communicating clearly with diverse teams and audiences.

In my recent role as a Customer Support Specialist at Zenith Support Solutions, I provided timely and efficient support to customers, achieving a remarkable 95% customer satisfaction rate. My previous experience as a Content & Script Writer at Creative Ink Studios allowed me to develop engaging content tailored to various audiences, collaborating closely with marketing teams to align with brand messaging. I am passionate about creating impactful content and ensuring seamless HR operations.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Zenith Support Solutions

Jan 2023 - Apr 2024 (1 year 3 months)

Provided timely and efficient support to customers via email, chat, and phone. Resolved product-related queries and maintained a 95% customer satisfaction rate. Documented issues and reported trends to the technical and product teams.

Customer Service Email Support Chat Support Conflict Resolution

Content & Script Writer

Creative Ink Studios

Jul 2021 - Dec 2022 (1 year 5 months)

Developed engaging blog posts, video scripts, and social media content tailored to various audiences. Collaborated with marketing teams to ensure content aligned with brand messaging. Conducted topic research and SEO optimization to improve content visibility.

Content Writing Script Writing SEO Optimization Co Marketing

HR Assistant

PeopleFirst Resources

Aug 2020 - Jun 2021 (10 months)

Supported HR functions including recruitment, onboarding, and performance evaluations. Maintained accurate employee records and assisted in drafting HR policies. Scheduled interviews, managed correspondence, and provided administrative support to the HR Manager.

HR Management Recruitment Onboarding Performance Management HR Policies

Education

Degrees, certifications, and relevant coursework

Osun State University

B.Sc. in Human Resource Management, Human Resource Management

Obtained a Bachelor of Science degree in Human Resource Management. Gained comprehensive knowledge in HR processes, recruitment, and employee relations.