Abigayle Birch
@abigaylebirch
Dedicated social work case manager with expertise in patient advocacy.
United StatesWhat I'm looking for
As a Social Work Case Manager Team Lead at Pharmacord, I leverage my expertise to support patients and healthcare providers effectively. My role involves training team members and ensuring that all key performance indicators and standard operating procedures are met. I pride myself on being a subject-matter expert, providing data analytics for clients, and facilitating cohesive healthcare support.
Previously, I served as a Social Work Case Manager, where I utilized various computer programs to conduct insurance benefit investigations and provide comprehensive solutions to patients facing medication costs and adherence challenges. My experience includes empowering terminally ill patients through motivational interviewing and connecting them with regionally specific resources. I am committed to following all regulations, including HIPAA, while delivering personalized case management.
My journey began as a Home Health Assistant, where I assisted clients with daily living activities and maintained detailed logs of services performed. This foundational experience, coupled with my roles in retail, has equipped me with strong communication and organizational skills that I apply in my current position.
Experience
Work history, roles, and key accomplishments
Social Work Case Manager Team Lead
Pharmacord
Jan 2023 - Present (2 years 6 months)
Served as a subject-matter expert, responsible for training the internal team and acting as the primary contact for assistance. Collaborated daily with the client field team to ensure cohesive HCP support and continued medication prescriptions, while also providing data analytics for client needs and quarterly business reviews.
Social Work Case Manager
Pharmacord
Feb 2021 - Present (4 years 5 months)
Performed insurance benefit investigations, HCP and patient contact, and data entry using various computer programs. Provided comprehensive solutions for patients, addressing medication costs, adherence, transportation, and end-of-life care, while also identifying and reporting adverse events and communicating patient plan benefit coverage.
Home Health Assistant
Adaptive Healthcare
Feb 2020 - Present (5 years 5 months)
Assisted clients with essential daily tasks including household cleaning, transportation, mobility, medication management, and medical equipment care. Maintained detailed logs for all services performed during shifts, ensuring accurate record-keeping and compliance with health regulations.
Pet Specialist
Pet Barn
Jul 2019 - Present (6 years)
Provided specialized care and advice for pets, ensuring customer satisfaction and animal well-being. Assisted customers with product selection and maintained a clean and organized store environment.
Sales Associate
Feeder's Supply
May 2016 - Present (9 years 2 months)
Assisted customers with product selection and purchases, ensuring a positive shopping experience. Maintained a tidy sales floor and processed transactions efficiently.
Education
Degrees, certifications, and relevant coursework
ULUniversity of Louisville
Bachelor of Arts, Psychology
Completed a Bachelor of Arts degree with a focus on Psychology. Studied various aspects of human behavior, cognitive processes, and psychological theories.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Interested in hiring Abigayle?
You can contact Abigayle and 90k+ other talented remote workers on Himalayas.
Message AbigayleFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
