Karissa Populus

Provided support promoting socialization, wellness, self-advocacy, and social living skills via online chat. Utilized Cognitive Behavioral Therapy to treat various mental illnesses and was trained in suicide prevention.

Provided individual and group wellness coaching sessions to clients in an employee assistance program. Participated in triage and coordination of care for therapy services, administering screenings and referrals for ongoing care.

Motivated and guided members through a 52-week structured intensive-lifestyle intervention program via one-on-one video coaching. Personalized the program for each member by setting relevant, achievable, incremental goals.

Made outreach to COVID-19 diagnosed individuals, providing CDC recommended health guidance and resources. Supervised quality control of data collection and coordinated tracking efforts with local health authorities.

Gathered and interpreted data from various hospital departments to improve quality of care, lower costs, and enhance patient experience. Facilitated monthly meetings for medical staff and quality board meetings.

Served as a liaison between customers and the sales team, ensuring contract fulfillment and excellent customer service. Provided plan quotes for brokers using Salesforce and prepared sales presentations.

Created long-term relationships with providers, engaging continuously to inform them on products, services, and systems. Handled patient documentation to ensure proper paperwork for coverage and developed informational communications.

Completed a Master of Healthcare Administration program, focusing on the management and administration of healthcare systems. Gained expertise in healthcare policy, finance, and operations.

Obtained a Bachelor of Science degree with a focus on management principles and practices. Developed skills in organizational leadership, business strategy, and operational efficiency.