JDJack Dana
@jackdana
Process-oriented professional skilled in healthcare and client management.
United StatesWhat I'm looking for
I am a process and results-oriented professional with diverse experience in research, healthcare, and client management. My expertise lies in data collection, project management, and quality control, which has enabled me to build strong rapport with clients and improve operational efficiency. I have a proven track record of reducing risk, optimizing processes, and enhancing service outcomes. My ability to foster strong relationships through empathy and clear communication has been key to my success in delivering measurable improvements across various roles.
Currently, I work as a Research Technician at the University of Arizona SCAN Lab, where I ensure over 90% data accuracy by effectively collecting behavioral data and performing quality control checks. Previously, as a Case Manager at Marana Healthcare, I significantly reduced hospitalization rates and improved client satisfaction through effective counseling techniques and resource management. My commitment to enhancing service outcomes is evident in my ability to manage high volumes of client accounts while maintaining a focus on quality care and client satisfaction.
Experience
Work history, roles, and key accomplishments
Research Technician I
University of Arizona SCAN Lab
Jan 2024 - Present (1 year 4 months)
Collected behavioral data from study participants, ensuring over 90% data accuracy through quality control checks and error resolution. Managed data across multiple software platforms to streamline processing and improve overall efficiency.
Case Manager
Marana Healthcare
Jan 2022 - Aug 2024 (2 years 7 months)
Reduced hospitalization and relapse rates by up to 50% for specific clients using counseling techniques and community resources, leading to high client satisfaction. Managed 110 adult general mental health client accounts, generating an average of $6500 monthly billing revenue and outperforming team averages.
SMI Recovery Coach
La Frontera Care Center
Jul 2020 - Jan 2022 (1 year 6 months)
Managed 70 adult severe mental illness client accounts, achieving a 75% care plan adherence rate by increasing client commitment to treatment goals. Effectively resolved crises by performing risk assessments for suicidal and homicidal behavior, utilizing agency and community resources to ensure patient safety.
Education
Degrees, certifications, and relevant coursework
AUArizona State University
Master of Social Work, Social Work
Grade: 3.92
Pursued a Master of Social Work with concentrations in Advanced Direct Practice, Clinical Social Work, and Integrative Health Systems. Focused on developing advanced skills for direct client engagement and integrated healthcare approaches, maintaining a GPA of 3.92.
UAUniversity of Arizona
Bachelor of Arts, Philosophy
Grade: 3.081
Activities and societies: Alumni McGuire Center for Entrepreneurship; incubated augmented reality venture for one year within Eller Business College McGuire Center for Entrepreneurship. Philanthropy Chairman Phi Delta Theta; Accumulated over $3,000 of traceable donations through direction and management of a 16 week fundraising campaign.
Completed a Bachelor of Arts in Philosophy with concentrations in Philosophy of Mind and Analytic Philosophy, complemented by a minor in Psychology and a Certificate in Entrepreneurship. Engaged in entrepreneurial activities at the McGuire Center, incubating an augmented reality venture, and led a successful fundraising campaign as Philanthropy Chairman for Phi Delta Theta.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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