Open to opportunities

Abigail Dixon

@abigaildixon

Message

Dedicated customer service representative with strong communication skills.

Jamaica

Message

What I'm looking for

I am looking for a role that allows me to grow while contributing to team success.

I am a committed customer service representative with experience in various sectors, including sales support and banking. My journey began at Fusion BPO Services, where I honed my skills in handling customer complaints and providing effective solutions. I take pride in my ability to upsell products while ensuring customer satisfaction.

My role at Russell’s T20 Restaurant and Sports Bar further developed my customer interaction skills, as I managed reservations and addressed customer inquiries both over the phone and in person. Most recently, I worked with Continuum Global Solutions, where I assisted customers with their banking needs, including account inquiries and card management. I am passionate about contributing to team success and continuously expanding my knowledge in customer service.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Continuum Global Solutions

Feb 2022 - Dec 2022 (10 months)

Received incoming calls from customers regarding account inquiries, assisted with debit card orders, and managed account status updates.

Customer Service Account Management Communication Skills Problem Solving

Customer Service Representative

Continuum Global Solutions

Feb 2022 - Dec 2022 (10 months)

Received incoming calls from customers inquiring about account balances and statuses, processed requests for debit cards, and managed card unblocking requests.

Customer Service Communication Problem Solving Time Management

Customer Service Representative

Russell’s T20 Restaurant and Sports Bar

Jan 2019 - Dec 2019 (11 months)

Handled booking reservations both over the phone and in person, greeted customers, and resolved complaints, ensuring a positive dining experience.

Customer Service Communication Skills Multitasking

Customer Service Representative

Russell’s T20 Restaurant and Sports Bar

Jan 2019 - Dec 2019 (11 months)

Handled booking reservations both over the phone and in person, greeted customers, and effectively managed complaints to ensure a positive dining experience.

Customer Service Communication Multitasking

Customer Service Representative

Fusion BPO Services

Sep 2018 - Jan 2019 (4 months)

Managed customer complaints and provided timely solutions while upselling products. Demonstrated strong communication and problem-solving skills in a fast-paced environment.

Customer Service Problem Solving Upselling Communication Skills Time Management

Customer Service Representative

Fusion BPO Services

Sep 2018 - Jan 2019 (4 months)

Managed customer complaints by providing appropriate solutions and alternatives within specified time limits, while also upselling products to enhance customer satisfaction and drive sales.

Customer Service Problem Solving Upselling Communication Time Management

Education

Degrees, certifications, and relevant coursework

Clarendon College

Associate Degree, General Studies

2014 - 2016

Completed an Associate Degree in General Studies, focusing on various subjects including Caribbean Studies, Communication Studies, Food and Nutrition, Management of Business, and Sociology.

Clarendon College

Caribbean Secondary Education Certificate, Secondary Education

2009 - 2014

Achieved Caribbean Secondary Education Certificate (CSEC) with subjects including English Language, Mathematics, Food and Nutrition, Religious Education, Social Studies, Office Administration, and Principles of Accounts.