Abigail Abrahams
@abigailabrahams
Customer Support & Sales Assistant specializing in DM setting, lead qualification, and conversion support.
What I'm looking for
I’m a Customer Support & Sales Assistant focused on DM setting, lead qualification, and helping leads move confidently toward booked calls and purchase decisions. I thrive in high-volume conversation environments, using trust-building communication to keep prospects progressing.
In my remote freelance work, I managed 20–30 daily conversations via Instagram and WhatsApp, qualifying leads and guiding them through the sales funnel. I increased engagement through personalized messaging and kept momentum with consistent follow-ups to reduce drop-offs.
I’m experienced with objection handling using structured scripts, so prospects can move past concerns and stay aligned with the offer. I also supported appointment booking and sales outreach for high-ticket offers, ensuring smoother transitions from interest to action.
Alongside sales support, I create content that converts—writing persuasive captions and promotional copy for social media campaigns. I respond to comments and messages, maintain clear communication, and stay organized with tools like Google Workspace and Microsoft Office while working with strong time management.
Experience
Work history, roles, and key accomplishments
Content Writer & Social Media
Freelance
Created engaging captions and promotional content using persuasive copywriting for marketing campaigns. Responded to comments and messages to support ongoing engagement and campaign performance.
Customer Engagement Specialist
Freelance
Managed 20–30 daily conversations via Instagram and WhatsApp, qualifying leads and guiding prospects through the sales funnel. Used objection-handling scripts and follow-ups to nurture leads and support booking for high-ticket offers.
Education
Degrees, certifications, and relevant coursework
Senior High School Certificate (Ghana)
Senior High School Certificate, General Education
Completed a Senior High School Certificate in Ghana.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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