Abhishek Raj
@abhishekraj5
Customer service and escalation call professional at Axiant solution Pvt.Ltd, resolving customer complaints that junior agents could not address.
IndiaWhat I'm looking for
At Rail-restro, I handled customer service inquiries and shared train food delivery updates over the phone.
I also communicated service details to customers from the Patna, Bihar office.
At Axiant solution Pvt.Ltd, I handled unresolved customer complaints as a Senior Escalation Call professional.
I provided final solutions when junior agents could not help. My background also includes tele-calling, data entry, and mechanical engineering studies.
Experience
Work history, roles, and key accomplishments
Senior Escalation Call
Axiant Solution Pvt. Ltd.
Jan 2020 - Jan 2023 (3 years)
Took over unresolved customer complaints, diffused high-tension phone calls, and provided final solutions when junior agents could not help.
Tele-Calling
RailRestro
Jan 2016 - Jan 2020 (4 years)
Handled customer service inquiries, managed train food delivery updates, and communicated service details over phone calls from the headquarters or office in Patna, Bihar.
Education
Degrees, certifications, and relevant coursework
Kalinga University
Bachelor of Technology, Mechanical Engineering
2019 - 2022
Grade: CGPA-7.4
Bachelor of Technology in Mechanical Engineering from Kalinga University, Raipur, with a CGPA of 7.4.
Central Institute of Petrochemicals Engineering and Technology
Diploma, Mechanical Engineering
2016 - 2019
Grade: 69%
Diploma in Mechanical Engineering from CIPET, Hajipur, with a grade of 69%.
Technical Certification
Technical Certification, Technical
2016 - 2017
Technical certification covering AutoCAD, NX, and DCA.
Modern School
Matriculation, Science
2016 - 2016
Grade: 8.0 CGPA
Matriculation from Science Stream with a grade of 8.0 CGPA.
Availability
Location
IndiaAuthorized to work in
Salary expectations
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