Looking for a job

abhishek rai

@abhishekrai7

Message

I resolve complex client service issues across travel, e-commerce, operations, and financial services.

India

Message

What I'm looking for

I'm looking for a client service or client relationship role where I can own complex customer issues, coordinate with stakeholders, maintain service quality, and improve processes.

I've delivered client service across Booking.com at TTEC India and customer support operations at Teleperformance, handling reservations, payments, deliveries, returns, refunds, and escalations across voice, email, and chat.

I coordinate with accommodation partners, logistics, warehouse, and escalation teams to resolve issues end to end. I maintain accurate CRM records, follow quality and compliance procedures, and use root-cause analysis to identify operational improvements.

Earlier, I managed client and investor relationships, treasury coordination, and debt-market transactions for Commercial Paper and NCD mandates at Capitalsquare Advisors. My background also includes mutual fund operations and accounts payable documentation.

Experience

Work history, roles, and key accomplishments

Customer Support Executive-III

TTEC India

Jan 2026 - Aug 2026 (7 months)

Managed guest interactions through voice, email, and chat, delivering timely and accurate service throughout the reservation journey. Handled service-recovery cases and coordinated with accommodation partners to resolve service concerns.

Customer Service Voice support Email Support Live Chat Issue Resolution Escalation Management Root Cause Analysis Process Improvement Compliance CRM

Customer Support Executive

Teleperformance

Jul 2021 - Jan 2026 (4 years 6 months)

Managed customer interactions across order, payment, delivery, return, and account-related requirements, ensuring professional and accurate service. Handled escalated cases and coordinated with logistics, warehouse, and escalation teams for end-to-end resolution.

Customer Service Order Management Payment Processing Issue Resolution Escalation Management CRM Communication Skills Product Guidance Refund Processing Returns Management

Client Relations & Treasury

Capitalsquare Advisors Pvt. Ltd.

May 2016 - Dec 2019 (3 years 7 months)

Managed communication and relationship coordination with clients and investors for NCD and Commercial Paper mandates. Coordinated with counterparties for timely settlement of funds and managed end-to-end issuance coordination.

Customer Relationship Management Investor Relations Treasury Operations Excel Data Management Coordination Commercial Papers NCDs Empanelment Term Sheet Development

Operations

OFA-FIIINFRA

Nov 2015 - May 2016 (6 months)

Engaged with IFAs regarding mutual fund planning, transactions, and market performance. Provided timely information and operational guidance to support IFA requirements and client servicing.

Mutual Funds IFA Support Operations Data Management Client Servicing

Accounts Payable – Executive

Thermo Fisher Scientific India

May 2015 - Oct 2015 (5 months)

Prepared documentation for import payments and maintained accurate MIS records. Maintained vendor information and supporting invoice and ARN documentation.

Accounts Payable Import Payments MIS Vendor Management Documentation