Open to opportunities

Chethana p Chethana p

@chethanapchethanap

Customer Support and Order Management professional delivering accurate SAP/Salesforce operations and fast, customer-first resolutions.

India

Message

What I'm looking for

I’m looking for a fast-paced role where I can own customer resolutions end-to-end, use SAP/Salesforce to improve order operations, and partner with teams to drive measurable process improvements through clear communication and accountability.

I’m a dynamic customer support and order management professional who delivers results by staying adaptable, communicating clearly, and driving continuous improvement. In my current role at TE Connectivity, I manage order processing, quotation, and scheduling agreements using SAP to improve operational efficiency, and I create confidential reports for management decisions.

Previously at Infosys BPM Limited, I served as a Senior Process Executive (Order Management Specialist), overseeing queue management for incoming orders across Salesforce and SAP. I handled end-to-end order placement—from quotation through cash collection—while generating quotations and invoices based on customer specifications, confirming on-time delivery through diligent follow-ups, and sharing order status updates to keep customers fully informed.

I also bring strong operational finance fundamentals from earlier experience at Gallagher, where I worked in Accounts Receivable (Direct bill), executing manual journal entries with foreign currency considerations, issuing sales invoices, and managing credit and debit notes. I performed weekly reconciliations of accounts receivable with bank statements, handled cash allocation and unapplied cash follow-ups with onshore teams, and resolved customer disputes efficiently—building the reliability and attention to detail needed to support customers and internal stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

TE Connectivity

Apr 2025 - Present (1 year 2 months)

Managed order processing, quotation, and scheduling agreements using SAP to improve operational efficiency. Created confidential management reports, gathered customer feedback for service enhancements, and processed refunds/credits while updating JIT and forecast per customer agreements.

SAP Order Processing Quotation Management Scheduling Customer Support Refunds Reporting

Senior Process Executive

Infosys BPM Limited

Jun 2023 - Apr 2025 (1 year 10 months)

Oversaw order-management queue processing across Salesforce and SAP, executing order placement from quotation through cash collection across multiple regions. Generated quotations/invoices, confirmed on-time delivery via follow-ups, resolved customer complaints, and coordinated with internal teams to meet delivery deadlines.

Salesforce SAP Order Management Invoicing Cash Collections Customer Communications Process Improvement Logistics Coordination

Process Associate

Gallagher

Sep 2022 - Jun 2023 (9 months)

Performed accounts receivable operations, including manual journal entries with foreign-currency considerations and weekly reconciliations against bank statements. Managed sales invoicing with credit/debit notes, followed up on unapplied cash, handled customer disputes, and supported accurate cash allocation across business units.

Accounts Receivable Journal Entries Invoicing Credit Notes Bank Reconciliation Cash Allocation

Account Management Associate

Blume Global

Aug 2021 - Jun 2022 (10 months)

Streamlined onboarding of new clients and served as the main point of contact for customer inquiries. Updated and maintained client records, monitored accounts for compliance, and resolved discrepancies to ensure timely service delivery.

Client Onboarding Account Management Customer Support Compliance Monitoring

Mutual Fund Performance Intern

Already Late

May 2020 - Jul 2020 (2 months)

Conducted a project comparing performance of equity index funds versus active funds to understand different mutual fund types and investment fit. Built foundational knowledge of equity index fund schemes and active fund evaluation.

Mutual Funds Equity Index Funds Active Funds Research Reporting