Open to opportunities

Kunjan Rathi

@kunjanrathi

Message

I resolve escalated customer complaints across financial services, taxation, and consumer care.

India

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve complex escalations, maintain service quality and compliance, and continue building my financial services and customer service knowledge.

I've handled escalated customer complaints for L'Oréal India through Teleperformance and Majorel, coordinating with internal teams, maintaining accurate documentation, and ensuring process compliance. My customer service performance earned Best Employee and Reward & Recognition awards.

Previously, I supported Kotak Securities customers with equity derivatives and SEBI grievance cases, and helped TaxBIZ India clients with income tax returns, notices, and documentation. I bring nearly five years of experience resolving complex concerns across consumer care, financial services, and taxation.

Experience

Work history, roles, and key accomplishments

Current

Operations Customer Expert I

Current

Teleperformance India Pvt. Ltd.

Feb 2025 - Present (1 year 7 months)

Handled escalated customer complaints and coordinated with internal teams to resolve complex concerns. Maintained documentation and ensured adherence to process guidelines and quality standards.

Escalation Management Documentation Process Compliance

Relationship Executive – Derivatives Desk

3i Infotech Pvt. Ltd.

Sep 2024 - Jan 2025 (4 months)

Assisted customers with queries related to Equity Derivatives and trading operations. Handled escalated complaints including SEBI grievance cases and maintained interaction records.

Equity Derivatives Customer Support Escalation Management Documentation Investor Grievance Redressal (SCORES)