Abhishek R
@abhishekr1
I build scalable Salesforce, Data Cloud, and Agentforce solutions that drive business outcomes.
IndiaWhat I'm looking for
I'm building tailored Data Cloud and Agentforce solutions at Cognizant, including RAG-based systems optimized for credit consumption and an automotive Agentforce agent using warranty, vehicle, asset, and claims capabilities.
I turn implementation needs into high-level requirements, solution designs, business cases, and ROI models for consumption-based Agentic implementations. I also mentor junior associates through technical sessions on Data 360 and Agentforce.
Previously at Brysa Limited, I delivered Salesforce solutions across Sales, Service, Revenue, Marketing, Experience, and Data Cloud. I built personalized Journey Builder and Content Builder campaigns, implemented CPQ and billing capabilities, and supported AI-driven activation, messaging, and Slack notifications.
My foundation was built at Tata Consultancy Services, where I worked across Salesforce development, administration, technical consulting, testing, deployments, integrations, and stakeholder support. I bring hands-on Apex, SOQL, Flows, security, data architecture, and CRM Analytics experience to scalable, secure CRM work.
Experience
Work history, roles, and key accomplishments
1. Designing tailored solution for Data Cloud and AgentForce Implementation
2. Providing technical sessions for junior associates on Data 360 ,Agentforce
3. Integrated Data Cloud with Agentforce for business needs.
4. Designed and delivered RAG based solution with improved quality through optimized credit consumption.
5. Designed and developed an Agentforce agent for automotive cloud leveraging wa
1. Designed and implemented Salesforce solutions across Sales, Service, Revenue, Marketing (MC Next& Pardot), Experience, and Data Cloud, ensuring scalable and secure enterprise deployments.
2. Built Marketing Cloud solutions using Journey Builder & Content Builder for automated, personalized campaigns.
3. Leveraged Agentforce with Einstein Studio, Prompt Builder, Models API, and Agent API, com
1. Engaged in customization of salesforce platform for business by automating using apex,flows etc
2. All roles from requirement gathering to deploying and monitoring of change is involved.
3. Maintained system stability through regular testing of code changes before deployment into production environment.
4. Participated actively in daily scrum meetings involving all team members discussi
1. Working as CRM Technical Consultant for a telecom client in Johannesburg
2. Working as a developer and administrator involving client facing roles, analysis of business processes, Elicitation and requirement gathering, Problem management and ticket reduction.
3. Resolved technical issues related to integration, customization and implementation of Salesforce applications.
4. Assisted in
• Being an administrator with data analysis and basic business analysis skills helped me to gain more exposure on
• Tracking of business flow
• Reviewed system logs to proactively identify potential issues.
• Streamlined data management processes across departments.
• Performed upgrades, patches, and migrations on existing databases.
• Optimized queries for efficient data retrieval and analysis.
•
• Understanding of Salesforce sales cloud and application of cloudsense package to enhance customer satisfaction is the interesting part in the work
• Working as part of L3 team helped me to gain more insights on CRM platform and functional requirements by business
The role includes,
• Debugging
• Communication
• System & functional understanding of business
• Salesforce administration
• Root Caus
Education
Degrees, certifications, and relevant coursework
Gearset
Gearset Fundamentals Certificate
Issued Jan 2026
Salesforce
Salesforce Certified Platform App Builder
Issued Apr 2026
Microsoft
Github Copilot
Issued Jun 2026 · Expires Jul 2028
Salesforce
Salesforce Certified Business Analyst
Issued Jun 2026
Salesforce
Salesforce Certified Platform Administrator II
Issued Sep 2026
Salesforce
Salesforce Certified Revenue Cloud Consultant
Issued Feb 2026
Salesforce
Salesforce Certified Platform Data Architect
Issued Aug 2026
Salesforce
Salesforce Certified Sales Cloud Consultant
Issued Jun 2025
Salesforce
Salesforce Certified Administrator (SCA)
Issued May 2025
Salesforce
Salesforce Certified AI Specialist
Issued Feb 2025
Salesforce
Salesforce Certified Service Cloud Consultant
Issued Aug 2025
Salesforce
Salesforce Certified Data Cloud Consultant
Issued Sep 2024
Flosum
Flosum Certified Professional
Issued Sep 2024 · Expired Sep 2025
Salesforce
Salesforce Certified AI Associate
Issued Jul 2024
The Council for Six Sigma Certification (CSSC)
Six Sigma White Belt
Issued Sep 2024
Career essentials in Business Analysis by Microsoft and LinkedIn
Issued Jan 2023
Management & Strategy Institute
Business Management Essentials Certified
Issued Jan 2023
Lucidchart for Business Analysis
Issued Jun 2023
Udemy
Introduction to Service Management with ITIL 4
Issued Jun 2023
Udemy
Lean Six Sigma Green Belt
Issued Nov 2022
College of Engineering Trivandrum
Bachelor of Technology, Industrial Engineering
2017 - 2021
Notable Courses - Quality Engineering, Manufacturing Technology, Enterprise Resource Planning, Supply chain and Logistics management, Project Management
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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