Open to opportunities

Abhishek Malekoppa User

@abhishekmalekoppause

Message

Detail-oriented IT professional specializing in systems support and automation.

India

Message

What I'm looking for

I seek a delivery-focused technical role with opportunities to reduce downtime, automate support processes, and grow into cloud/DevOps responsibilities while working collaboratively in a high-performing team.

I am a detail-oriented IT professional with four years' experience delivering L1 and L2 support, application maintenance, and client-facing services at a large global IT services firm. I focus on ensuring application availability, rapid incident resolution, and strong customer satisfaction.

At Tata Consultancy Services I supported high-profile clients including PwC and General Electric, working with tools such as Concourse, Cloud Intelligence, Enterprise Control, Support Central, MS Exchange, and MS Outlook to minimize downtime and streamline operations.

I have hands-on exposure to machine learning through an internship with Verzeo & Microsoft (AEP), and I completed projects spanning blockchain-based supply chain solutions, front-end implementations, and algorithm design. I also hold Coursera certifications in Python, SQL for Data Science, and HTML5.

I bring strong communication, collaborative problem-solving, and process-improvement skills to delivery-focused teams, and I seek roles where I can apply systems support expertise while growing in automation, cloud, and data-driven operations.

Experience

Work history, roles, and key accomplishments

Assistant System Engineer

Tata Consultancy Services

Oct 2021 - Apr 2025 (3 years 6 months)

Provided L1/L2 application and messaging support for enterprise clients (PwC, GE), ensuring high availability and rapid incident resolution while maintaining strong customer satisfaction scores.

Incident Management Concourse Support Central SQL Client Communication

Education

Degrees, certifications, and relevant coursework

KLE Institute of Technology, Hubli

Bachelor of Engineering, Information Science & Engineering

Grade: 7.7 CGPA

Activities and societies: Major project: Blockchain-Based Drug Supply Chain Management System; mini projects include Online Bookstore and K-Way Merge Algorithm.

Bachelor of Engineering in Information Science & Engineering completed with a 7.7 CGPA from KLE Institute of Technology, Hubli under Visvesvaraya Technological University.