Open to opportunities

abhishek dubey

@abhishekdubey

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Dedicated customer service representative with software testing expertise.

India

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth in software testing or customer service.

With over 2.5 years of experience in customer relations and a strong background in software testing, I am a dedicated Customer Service Associate committed to maintaining customer satisfaction and contributing to organizational success. My journey has equipped me with the skills to handle customer inquiries effectively while ensuring a seamless experience.

As a Manual QA Tester with more than a year of experience at Wise Software Solutions, I excel at identifying defects and bugs in software programs. I collaborate closely with QA teams and developers to deliver rapid solutions, ensuring high-quality software delivery. My expertise in test planning, test case creation, and various testing methodologies has allowed me to support user acceptance testing (UAT) effectively.

Additionally, my decade-long experience as a Content Moderator has honed my ability to evaluate diverse content types and ensure compliance with community guidelines. I am passionate about fostering safe online environments and enhancing user engagement across digital platforms.

Experience

Work history, roles, and key accomplishments

Current

Content Moderator

Current

Taskus India Pvt Ltd

Mar 2021 - Present (4 years 3 months)

Reviewed high volumes of user-generated content on Facebook and Instagram, identifying and removing posts violating community standards. Focused on content related to hate speech, harassment, and misinformation to ensure a safe online environment.

Content Moderation Instagram Harassment Hate Speech

Manual Software Tester

Wise Software Solutions

May 2022 - May 2023 (1 year)

Collaborated with Business Analysts and development teams to understand software requirements and specifications. Created and executed test plans and test cases, reported bugs, and retested builds after fixes.

Test Planning Bug Reporting Functional Testing Regression Testing UAT

Customer Service Associate

Amazon Development Centre

Mar 2019 - Mar 2021 (2 years)

Handled Amazon's customers via call, chat, and email across three operational units (amazon.in, amazon.com, and amazon.uk). Additionally, supported a team of 15 people as a Subject Matter Expert (SME).

Customer Service Chat Support Email Support Problem Solving

Customer Service Associate

Jabong.com

Aug 2018 - Mar 2019 (7 months)

Provided customer service support, handling inquiries and ensuring customer satisfaction. Maintained high professionalism and efficiency in all customer interactions.

Customer Service Communication Skills Problem Solving Customer Satisfaction Conflict Resolution

Education

Degrees, certifications, and relevant coursework

Devi Ahilya Vishwavidyalaya

Bachelor of Commerce, Taxation

Grade: 57%

Completed a Bachelor of Commerce with a specialization in taxation, achieving a 57% grade. Gained foundational knowledge in commerce and taxation principles.