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AD@abhishekdubey
Dedicated customer service representative with software testing expertise.
IndiaWith over 2.5 years of experience in customer relations and a strong background in software testing, I am a dedicated Customer Service Associate committed to maintaining customer satisfaction and contributing to organizational success. My journey has equipped me with the skills to handle customer inquiries effectively while ensuring a seamless experience.
As a Manual QA Tester with more than a year of experience at Wise Software Solutions, I excel at identifying defects and bugs in software programs. I collaborate closely with QA teams and developers to deliver rapid solutions, ensuring high-quality software delivery. My expertise in test planning, test case creation, and various testing methodologies has allowed me to support user acceptance testing (UAT) effectively.
Additionally, my decade-long experience as a Content Moderator has honed my ability to evaluate diverse content types and ensure compliance with community guidelines. I am passionate about fostering safe online environments and enhancing user engagement across digital platforms.
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Work history, roles, and key accomplishments
Taskus India Pvt Ltd
Mar 2021 - Present (4 years 8 months)
Reviewed high volumes of user-generated content on Facebook and Instagram, identifying and removing posts violating community standards. Focused on content related to hate speech, harassment, and misinformation to ensure a safe online environment.
Wise Software Solutions
May 2022 - May 2023 (1 year)
Collaborated with Business Analysts and development teams to understand software requirements and specifications. Created and executed test plans and test cases, reported bugs, and retested builds after fixes.
Amazon Development Centre
Mar 2019 - Mar 2021 (2 years)
Handled Amazon's customers via call, chat, and email across three operational units (amazon.in, amazon.com, and amazon.uk). Additionally, supported a team of 15 people as a Subject Matter Expert (SME).
Jabong.com
Aug 2018 - Mar 2019 (7 months)
Provided customer service support, handling inquiries and ensuring customer satisfaction. Maintained high professionalism and efficiency in all customer interactions.
Degrees, certifications, and relevant coursework
Bachelor of Commerce, Taxation
Grade: 57%
Completed a Bachelor of Commerce with a specialization in taxation, achieving a 57% grade. Gained foundational knowledge in commerce and taxation principles.
12th Grade, General Studies
Grade: 70%
Completed 12th grade at Aditya Birla Senior Secondary School, achieving a 70% grade. Focused on secondary education curriculum.
10th Grade, General Studies
Grade: 6.7 CGPA
Completed 10th grade at Aditya Birla Senior Secondary School, achieving a 6.7 CGPA. Focused on foundational secondary education.
Certification, Software Testing
Completed a program in Software Testing at Uncodemy. Acquired skills and knowledge in various aspects of software quality assurance.
Software and tools used professionally
IndiaYou can contact abhishek and 90k+ other talented remote workers on Himalayas.
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