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Abhishek Agarwal

@abhishekagarwal5

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Consumer and platform Product Manager improving growth, onboarding, and reliability at scale.

India

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What I'm looking for

I want to lead consumer and platform product teams where I can ship measurable growth and reliability improvements—using experimentation, data/BI, and AI/ML—while collaborating across functions to deliver durable cost and performance wins.

I’m a Consumer and Platform Product Manager with 8+ years at GoTo Group, owning both the consumer “moment” and the platform that delivers it. I focus on turning funnel and reliability problems into measurable growth outcomes.

On the consumer side, I improved login success from 76% to 83%, cut iOS login time by 50%, reduced negative app-store reviews from 443 to 193, and launched GoPay payment flows and money transfer features driving 10% adoption uplift. I’m especially deep in onboarding UX, authentication, and identity flows.

On the platform side, I’ve built campaign and communication infrastructure behind these moments—300+ campaigns/day, delivery SLA lifted from 46% to 97%, and $3M+ in annual cost savings. I’ve re-architected scheduling, reduced latency, improved sent/CTR performance, and strengthened push notification token reliability.

I also bring advanced experimentation and applied AI/ML to product work, including A/B testing, SQL/BI, and an AI/DS-driven automation pipeline integrating ML and GenAI into campaign workflows. Across 5 of 6 annual review cycles, I’ve been rated “High Impact” or above.

Experience

Work history, roles, and key accomplishments

Current

Senior Product Manager (Growth)

Current

GoTo Group

Aug 2024 - Present (1 year 11 months)

Rebuilt campaign scheduling to lift delivery SLA from 46% to 97% while reducing campaign block rate to 14.5%, unblocking CRM ops and marketing OKRs. Improved campaign execution latency by 45% (P99), increased sent rate by 2.5x and cart-abandonment CTR by 11.9%, and automated segmentation/content for 30% of campaigns using ML/GenAI.

SLA Distributed Systems Event Driven Architecture Kafka SQL A B Testing Automation

Product Manager (Communication)

GoTo Group

Dec 2022 - Aug 2024 (1 year 8 months)

Improved notification engagement by launching a new Snippets OTW entry-point UI, increasing open rate by 132% and CTR by 108% via A/B experimentation. Led org-wide SMS cost optimization across 5+ teams, delivering $2.6M–$3.7M annual savings and reducing monthly SMS spend by 35%, and migrated from CleverTap to in-house Mercury reducing API error events from 24M/day to under 1K/day (~36% infrastruct

Product Management A B Testing Push Notifications SMS Cost Optimization Migration Planning Stakeholder Management

Product Manager (Risk & Identity)

GoTo Group

Aug 2019 - Nov 2022 (3 years 3 months)

Improved authentication performance by increasing login success from 76% to 83%, cutting login time by 50% on iOS and 12% on Android, and reducing negative app-store reviews from 443 to 193 in 5 months. Launched Magic Link and built Login/Verification SDKs to reduce ATO incidents by 78% and deliver ~$1.5M/year in vendor savings, enabling seamless SSO across four consumer apps.

Magic Links SSO A B Testing

Associate Product Manager (GoPay)

GoTo Group

May 2018 - Jul 2019 (1 year 2 months)

Increased GoPay adoption by 10% by launching improved money transfer flows across consumer segments. Built a Payment Widget integration product that reduced partner payment integration effort by 80% and shortened GTM time by 30%, and redesigned the bank-to-wallet top-up flow to address first-use drop-off.

Product Management Payments Partner Integration GTM Enablement Payment Widget Design

Senior Systems Analyst (ERP)

Capgemini

Jan 2012 - Jan 2015 (3 years)

Supported ERP implementation and client systems delivery for enterprise accounts. Worked on enterprise application implementation initiatives as a senior systems analyst.

ERP Implementation Systems Analysis enterprise applications Requirements Gathering Stakeholder Management