Abhirami J V
@abhiramijv
Technical Support Executive specializing in POS systems, IP cameras, and customer-focused troubleshooting.
IndiaWhat I'm looking for
I am a dedicated Technical Support Executive with hands-on experience supporting POS systems, Amcrest IP cameras, NVRs, and related hardware and software. I have provided phone, email, and chat support, resolving connectivity, recording, and subscription issues while maintaining clear documentation.
At OUTLOGICS and PHYKON SOLUTIONS, I logged, prioritized, and dispatched support tickets, coordinated with internal technical teams, and assisted customers with installation, setup, firmware updates, and app configuration. I focus on timely resolution and effective communication to ensure customer satisfaction.
I bring strong troubleshooting skills, experience with firmware updates, and proficiency in customer service and documentation. I am comfortable working across languages (English, Malayalam, Tamil) and tools like MS Excel to track and report technical issues.
Experience
Work history, roles, and key accomplishments
Technical Support Executive
PhyKon Solutions
Jan 2024 - Present (2 years)
Provide phone, email, and chat support for Amcrest IP cameras, NVRs, and POS-related issues; log, prioritize, and dispatch tickets while assisting customers with installation, firmware updates, and app configuration.
Technical Support Executive
Outlogics
Jan 2022 - Jan 2024 (2 years)
Provided phone, email, and chat technical support for POS systems; logged, tracked, and dispatched tickets while coordinating with internal teams to resolve software and connectivity issues with documentation.
Education
Degrees, certifications, and relevant coursework
MCMar Ivanios College
Bachelor of Science, Botany & Biotechnology
2019 - 2022
Completed Bachelor of Science with majors in Botany and Biotechnology at Mar Ivanios College from 2019 to 2022.
Cotton Hill School
Higher Secondary Certificate, Higher Secondary Education
2018 - 2019
Completed Higher Secondary Education (12th Grade) at Cotton Hill School from 2018 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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