At TechPOS International Corp, I supported customers using POS software across calls, chats, and email, guiding them step by step toward a working solution.
I reproduced software issues, traced root causes, and either resolved them directly or escalated them to engineering with clear reproduction steps. I followed up to confirm fixes and documented recurring problems in help-centre guides.
I also created AI workflows and automation in HubSpot CRM for sales, onboarding, and support, helping streamline follow-ups and handoffs between teams. I analyzed customer data and support conversations to identify trends and useful insights.
At BRV Data Serve Private Limited, I investigated software and data issues, checked customer records and system behavior, and escalated cases with complete notes when needed. I kept customers updated through resolution and prepared guides for repeat problems.
