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snehal salve

@snehalsalve

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Technical Support Engineer specializing in CCTV surveillance troubleshooting and presales.

India

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What I'm looking for

I’m looking to leverage my technical support and presales expertise in a dynamic team—using strong problem-solving, compliance, and troubleshooting to improve customer outcomes, support security solutions end-to-end, and continuously enhance product performance.

I am a dedicated Technical Support Engineer with extensive experience delivering exceptional customer service and technical support. My passion for problem-solving drives me to create innovative solutions that enhance the user experience.

I boost outcomes through strong troubleshooting and requirements analysis—improving resolution rate by 30% by optimizing resources and collaborating with cross-functional teams. I also boosted customer satisfaction by providing clear, helpful technical assistance across CCTV surveillance systems.

At HexaTech eSequrity Solutions Pvt Ltd, I handled end-to-end government tendering and presales for CCTV and integrated security solutions, including VMS, NVR, IP Cameras, PTZ Cameras, and surveillance infrastructure. I strengthen bids through technical compliance, solution designing, and BOQ preparation, while working with OEMs and internal teams to support installation, remote diagnostics, configuration, and product enhancements.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

HexaTech ESequrity Solutions Pvt Ltd

Aug 2025 - Present (9 months)

Implemented cost-effective presales and government tendering solutions for CCTV and integrated security systems, including VMS, NVR, IP cameras, and PTZ cameras. Improved resolution rate by 30% by optimizing troubleshooting protocols, resources, and compliance-aligned solution designs.

Technical Support CCTV VMS NVR DVR Support Root Cause Analysis Incident Management Technical Compliance

Technical Support Engineer

Trueviwe India

Mar 2024 - Aug 2025 (1 year 5 months)

Provided technical support and troubleshooting for CCTV surveillance systems (IP cameras, NVRs, DVRs, VMS) and related networking devices to improve system performance and customer satisfaction. Collaborated with internal teams to enhance product functionality and optimize troubleshooting processes based on customer feedback.