Abhi George

Maintained up-to-date industry knowledge and managed bookings, payments, and itineraries for clients while resolving issues and ensuring regulatory compliance to maximize customer satisfaction and repeat business.

Developed and implemented HR strategies, managed end-to-end recruitment and onboarding, led training and performance management programs, and maintained confidential HR records to support organizational goals.

Coordinated with international warehouses and cross-functional teams to resolve seller issues, reduced PO rejection rate by 40% through gap analysis, and maintained KPIs for quality and resolution time.

Managed sales and operations for POS products, provided first-line customer support, drove process improvements, and maintained operational dashboards and team performance reports.

Handled inbound/outbound customer calls, used Amadeus GDS for bookings, applied fare rules to advise clients, prepared itineraries and cost breakdowns, and maintained follow-up and reporting to improve service quality.

Supervised store operations, led teams to ensure service quality and operational efficiency, and managed customer interactions to maintain satisfaction during tenure.

Supported store operations in a supervisory capacity, assisted with customer service and process execution to maintain daily retail performance.

Provided customer support services, handled inquiries and resolved client issues to maintain service standards and client satisfaction.

Managed HR administration and ERP-related HR functions, maintained personnel records, and supported HR processes and payroll-related activities.

Completed a Post Graduate Diploma in Human Resource Management focusing on HR strategy, recruitment, performance management, and employee relations.

Completed a Bachelor of Engineering in Electronics and Communication Engineering covering electronic systems, signal processing, and telecommunications.