Open to opportunities

Medha Pathak

@medhapathak

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HR Operations leader driving global HRSS, Oracle HCM, and process automation.

India

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What I'm looking for

I am seeking a leadership role in HR operations/HRSS where I can scale centralized services, drive HRIS-led automation, and lead continuous improvement across global regions.

I am a Global HR Operations and Shared Services professional with over 10 years' experience building and managing centralized HRSS across APAC, EMEA, NA and LATAM. I specialize in implementing HRIS solutions, streamlining HR operations, and leading SLA-driven service delivery.

I have led teams, designed SLA and KPI frameworks that improved on-time case resolution by 20%, implemented Oracle HCM transitions and training that boosted productivity by 25%, and applied Lean initiatives to reduce cycle time by 15% while creating SOPs and dashboards for stakeholders.

I seek roles where I can continue to scale global HRSS, drive automation and continuous improvement, and partner with COEs and vendors to deliver compliant, efficient HR services at scale.

Experience

Work history, roles, and key accomplishments

Lead Workforce

Aptean Software Company

Aug 2022 - Apr 2025 (2 years 8 months)

Set up centralized HR Shared Services across APAC, EMEA, NA and LATAM and implemented Oracle HCM ticketing, improving data accuracy and accessibility; led a team of 7 and increased on-time case resolution by 20%.

shared services ServiceNow Team Leadership HR Operations Process Optimization

Lead Analyst – HRO

TechnipFMC

Mar 2020 - May 2022 (2 years 2 months)

Managed global workforce data in SAP, GEOS and Oracle HCM, monitored ServiceNow tasks to ensure SLA adherence, and led Oracle HCM transition projects including UAT, migration and validation.

SAP SAP HCM GEO ServiceNow SLA Management UAT Data Management

People & Organization Administrator

Wood Plc

Jan 2019 - Feb 2020 (1 year 1 month)

Managed onboarding, contract generation, payroll coordination and data management; transitioned HR operations from vendor to in-house HRSS and conducted weekly stakeholder alignment calls.

Onboarding Payroll Management Stakeholder Management SOPs Employee Lifecycle

Associate HR Consultant

Symantec Corporation

Dec 2015 - Dec 2018 (3 years)

Managed ServiceNow queues across APAC, EMEA and Americas to meet SLAs; partnered on onboarding and background checks and led HR transition projects to standardize processes across regions.

ServiceNow Workday SAP Onboarding Background Checks SLA Management Process Standardization

HR Associate (Generalist)

Xtensible Software Technologies

Feb 2015 - Dec 2015 (10 months)

Managed end-to-end employee lifecycle including recruitment, onboarding, payroll and grievance handling to support HR operations for the organization.