Open to opportunities

Abeke Henry

@abekehenry1

Client Success Agent with 3+ years turning customer interactions into loyalty, fast issue resolution, and stronger retention.

Jamaica

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What I'm looking for

I want to join a customer-focused team where I can own client satisfaction end-to-end, resolve issues quickly, keep flawless documentation, and improve service through feedback—so retention and revenue continue to grow.

I’m a Client Success Agent with 3+ years of experience turning customer interactions into loyalty-driving service. I’m known for swift issue resolution, meticulous record-keeping, and building relationships that boost satisfaction and revenue.

As SECRETARY at JIMMY PALMER & ASSOCIATES CO. LTD, I served as a primary client contact through phone and email, maintaining a 95% satisfaction rate. I coordinated scheduling and correspondence systems that cut response time by 30%, managed documentation and compliance with zero errors, and produced reports and presentations that supported project approvals and client retention.

Earlier, I strengthened service delivery as a CUSTOMER SERVICE REP. at KRISSY’S LUXURY HAIR, where I helped deliver award-level support and increased repeat business by 20%. I also handled order processing and fulfillment, reduced delivery errors to 1%, and used feedback loops to improve service protocols and the overall client experience.

Experience

Work history, roles, and key accomplishments

Current

Secretary

Current

Jimmy Palmer & Associates Co. Ltd

May 2023 - Present (3 years 2 months)

Served as primary client contact, managing phone and email communications with a 95% satisfaction rate. Cut response time by 30% through improved scheduling/correspondence systems and maintained zero errors in client records.

Client Communication Record keeping Scheduling coordination Report Writing Customer Relationship Management Problem Solving

Customer Service Representative

Krissy’s Luxury Hair

Aug 2024 - Dec 2025 (1 year 4 months)

Provided award-level customer support, increasing repeat business by 20%. Guided personalized product selection, streamlined order processing and fulfillment, reducing delivery errors to 1%, and improved service protocols via feedback loops.

Customer Support Order Processing Fulfillment Complaint Handling

Office Assistant

National PC Bank

Jul 2020 - Aug 2020 (1 month)

Optimized daily operations and scheduling to boost team productivity by 25%. Ensured accurate customer transactions with 100% accuracy in administrative duties (scanning, filing, and supply ordering) and delivered rapid, solution-focused responses to inquiries.

Office Administration Scheduling Document Scanning Filing & Records Team Collaboration

Education

Degrees, certifications, and relevant coursework

St. Thomas Technical High School

High School Diploma, Business Studies

2015 - 2022

Earned a High School Diploma from St. Thomas Technical High School with a Business Studies focus in accounting, office management, and business principles, supported by Microsoft Office (Word/Excel) and customer service skills.