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Abegail Echavez

@abegailechavez

Operations professional at Sight.org who automated patient story intake across Google Forms, Basecamp, and Google Drive.

Philippines

Message

At Sight.org, I designed AI-powered automations for patient story workflows, leadership reports, and testimony processing. Google Form submissions generated Basecamp tasks, while Google Apps Script renamed uploaded photos and filed them in the correct Google Shared Drive folder.

I also developed and maintained 4–6 SOPs across operations and content teams, managed patient stories from intake through publication, and coordinated content publishing and social media scheduling.

At Accenture Inc. Philippines, I created 12–15 Desktop Procedures for a newly launched procure-to-pay project while completing training. I processed supplier invoices using SAP and Infor M3 and investigated discrepancies with internal stakeholders.

Earlier, I processed healthcare claims and claims-related emails at Accenture, PhilHealth claims at Dasmariñas Renal Care Center, and customer service and legal claims emails for Lufthansa Airlines at Bosch Service Solutions.

Experience

Work history, roles, and key accomplishments

Operations Assistant

Sight.org

Dec 2025 - Jul 2026 (7 months)

Supported daily operations for a US-based Christian nonprofit, coordinating projects and cross-functional communication using Basecamp. Developed SOPs and built AI-powered automations to streamline workflows.

Basecamp Zapier Google Apps Script Google Form Google Drive SOP Development AI Workflow Design Grant Research Content Operations Social Media Scheduling

Procure-to-Pay Associate

Accenture Inc. Philippines

Jun 2024 - Oct 2024 (4 months)

Pioneered a newly launched P2P project, creating 12-15 Desktop Procedures and processing supplier invoices using SAP and Infor M3 ERP systems. Investigated invoice discrepancies and coordinated with stakeholders to resolve issues.

SAP Infor M3 Invoice Processing Desktop Procedures Data Accuracy Stakeholder Coordination

Transaction Processing Associate

Accenture Inc. Philippines

Mar 2022 - Jun 2024 (2 years 3 months)

Processed 45-60 healthcare claims daily across provider and member lines, supporting clients in the US, APAC, and MENA regions. Handled additional claims-related emails and maintained data integrity.

Healthcare Claims Processing Data Integrity Email Support Compliance Quality Assurance

PhilHealth Officer

Dasmariñas Renal Care Center

Jan 2021 - Jun 2021 (5 months)

Processed PhilHealth claims for 10-15 patients daily, verifying supporting documentation and assisting patients with benefit requirements and claim-related inquiries.

PhilHealth Documentation Verification Patient Assistance

Airline Account Associate

Bosch Service Solutions

Jun 2018 - Jun 2020 (2 years)

Sorted and resolved 80-100 customer service emails daily, providing back-office support and verifying travel documentation for Lufthansa Airlines. Handled up to 30 legal claims-related emails daily when assigned.

Customer Service Email Support Travel Documentation Legal Claims Back Office Support