Abeera Farhan
@abeerafarhan
I deliver high-quality customer support and client solutions across healthcare, fintech, technology, and BPO environments.
PakistanWhat I'm looking for
I'm currently supporting oncology physicians and clinical staff at CureMD, providing end-to-end EHR support, training, troubleshooting, and escalation coordination. I maintain a 96% QA score and consistent 100% CSAT while helping optimize client workflows.
I've also supported Revolut users, Walmart customers through ibex, and Vitamin World clients through Systems Limited. Alongside customer success, I bring hands-on film, television, commercial production, screenplay, and SFX makeup experience that strengthens my communication, creativity, and teamwork.
Experience
Work history, roles, and key accomplishments
Provides end-to-end customer support for healthcare IT and EHR solutions, specializing in Oncology EHR systems. Delivers training and troubleshooting, manages client issue resolution, and maintains high service standards with 96% QA score and 100% CSAT.
Assistant Director & Screenplay Writer
Freelance
Jan 2019 - Dec 2025 (6 years 11 months)
Worked as an Assistant Director and Screenplay Writer on freelance film projects with production houses including Visual Prophecy, Filmngr, and Chal Phir Cinema. Collaborated on commercial and broadcast projects with brands like PepsiCo, HUM TV, and PUBG.
Managed customer queries via chat and ticketing systems for Revolut financial services users. Resolved account, transaction, and service-related issues with accuracy and speed, ensuring compliance with fintech support protocols.
Provided customer service support for Walmart international clients through calls and digital channels. Handled order tracking, delivery issues, returns, and customer queries efficiently, maintaining 100% CSAT performance.
Served as a sales representative for Vitamin World, handling outbound and inbound sales. Consistently achieved and exceeded sales targets, ranking among top performers and developing strong persuasion and closing skills.
Education
Degrees, certifications, and relevant coursework
Beaconhouse National University (BNU)
Bachelor of Fine Arts, Theater, Film & Television
2019 - 2025
Pursued a Bachelor's degree in Theater, Film & Television, gaining comprehensive knowledge in filmmaking, screenwriting, and production.
Lahore College for Women University
Higher Secondary School Certificate, General Studies
2016 - 2018
Completed Higher Secondary Education, building a strong academic foundation.
Lahore Grammar School
Senior Secondary School Certificate, General Studies
2014 - 2016
Completed Senior Secondary Education, developing essential academic skills.
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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