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Abdul Rehman

@abdulrehman110

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Sales and Marketing Specialist at TADBEER, converting client leads and upselling service packages.

United Arab Emirates

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What I'm looking for

I'm seeking a role where I can deliver measurable sales and service results.

At TADBEER, I convert inbound and outbound leads and advise clients on visa, sponsorship, and domestic worker placement services. I present service packages using consultative selling and upselling, and maintain client follow-ups in CRM.

At Emaar Hospitality Group, I managed centralized reservations across multiple properties, converted inquiries into bookings, and upsold rooms and services. I also supported group and corporate accounts and worked with front office and revenue teams to improve booking accuracy.

At Atlantis Resorts, I handled check-in and check-out, reservations, billing, and guest requests. I resolved guest concerns across channels and coordinated with hotel teams on VIP and group requirements.

Experience

Work history, roles, and key accomplishments

Current

Sales And Marketing Specialist

Current

Tadbeer

Jan 2024 - Present (2 years 10 months)

Prospected and converted leads via high-volume inbound/outbound calls to increase client engagement and drive service adoption. Advised clients on visa, sponsorship, and domestic worker placement processes, ensuring regulatory compliance and clear next steps.

Sales Consultative Selling Lead Generation CRM Salesforce Zendesk HubSpot Upselling Customer Retention Multilingual Communication Conflict Resolution Compliance

Central Room Reservation Executive, Customer Service Agent

Emaar Hospitality Group

Mar 2021 - Dec 2023 (2 years 9 months)

Managed centralized reservations across multiple properties, optimizing inventory to support occupancy and revenue goals. Converted high-volume inquiries into confirmed bookings and upsold rooms and services, contributing to improved monthly booking revenue.

Reservation Management Upselling CRM Property Management Systems (PMS)Customer Service Revenue Optimization Collaboration

Customer Service Representative

Atlantis Resorts

Feb 2019 - Jan 2021 (1 year 11 months)

Delivered five-star guest service at check-in/out, managing reservations, billing, and special requests using PMS and CRM. Handled guest inquiries and complaints across channels, resolving issues to protect satisfaction and loyalty.

Customer Service Front Office Property Management Systems (PMS)CRM Conflict Resolution Guest Relations Coordination

Education

Degrees, certifications, and relevant coursework

National College of Business Administration & Economics

Bachelor of Science, Computer Science

2017 - 2019

Grade: 3.33

BSc in Computer Science with a GPA of 3.33, completed in 2019.

City & Guilds of London Art School

Diploma in Hotel Management, Hospitality Administration/Management

2016 - 2017

Diploma in Hotel Management with coursework in front office operations, reservation and PMS systems, and skills in customer service, reservation management, conflict resolution, and operational best practices.