Open to opportunities

Abdul Raghei

@abdulraghei

Message

Operational leader improving efficiency through data-driven process optimisation.

United Kingdom

Message

What I'm looking for

I am seeking a role where I can lead teams, drive operational improvements using data, and manage projects within an innovative, forward-thinking organisation.

I am an operational management professional with a proven track record in team leadership, process improvement, and data-driven performance optimisation. I have led large-scale operational projects, implemented change initiatives, and maintained high service quality and compliance while guiding teams through periods of significant transition.

With academic foundations in Business Management with Law and Mechanical Engineering, I combine legal research, technical analysis, and project management skills to diagnose business issues and deliver results. I am an inspirational leader focused on resource management, performance optimisation, and continuous improvement, seeking a new challenge within an innovative organisation.

Experience

Work history, roles, and key accomplishments

Operations Team Leader

Royal Mail

Improved quality of service delivery by 11% through introduction of daily staff huddles, customer-feedback driven process changes, and managing undelivered parcel workflows; led and coached a team of 20 during peak periods to maintain compliance and engagement.

Operational Leadership Team Management Process Improvement Performance Monitoring Customer Service Incident Management Coaching Data Analysis

Administrative Intern

Stokoe Partnership Solicitors

Supported solicitors by preparing and maintaining legal documents, conducting case law research, managing case files and client communications, and assisting with preparation of materials for hearings.

Legal Research Document Management Case Management Client Communication Administrative Support Legal Documentation Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of Salford

Bachelor of Science, Business Management with Law

2021 - 2024

Activities and societies: Attended honorary lectures and seminars on legal research methods, leadership and management in law, and client service.

BSc Business Management with Law focusing on legal research, business strategy, and project management with practical coursework and presentations.

University of Salford

Bachelor of Science, Mechanical Engineering

2018 - 2020

BSc Mechanical Engineering covering analytical thinking, technical proficiency, project management, and research skills applied to engineering projects.